Christian Andrei Saludo

With a solid background in customer service, project coordination, and leadership, I bring a well-rounded skill set developed through diverse roles in both corporate and field environments. I spent a year working as a Customer Service Representative at T-Mobile, where I provided support through inbound calls, resolving customer concerns, assisting with technical issues, and promoting products and services. My performance and leadership potential earned me a promotion to Mentor, where I played an active role in guiding new hires through their nesting phase, training them on effective customer handling, conflict resolution, and achieving sales targets.

In addition to my T-Mobile experience, I worked for six months as an Omnichannel Support Specialist. This role involved managing customer inquiries across multiple platforms including phone, email, chat, and social media. I consistently maintained a professional and empathetic tone while using CRM tools to efficiently resolve concerns and contribute to customer satisfaction.

Before transitioning to the customer service sector, I held a position as Project In-Charge for seven months in the construction industry. In this role, I supervised a team of 30 workers and successfully managed multiple fast-paced projects, ensuring they were completed on time, within budget, and without complications. My responsibilities included coordinating with suppliers and contractors, managing schedules, and solving on-site issues promptly.

Additionally, I worked as a Project Coordinator for various small-scale assignments. I was responsible for organizing schedules, allocating resources, and ensuring smooth communication between stakeholders. Each project I managed was delivered successfully, reflecting my ability to adapt, stay organized, and lead even under pressure.

These experiences have equipped me with a versatile set of competencies in communication, problem-solving, team management, and multitasking, making me highly capable of contributing to roles that require a strong customer-centric and operational focus.