Christ OP Her Adenyuma

CHRISTOPHER ADENYUMA Virtual Assistant | Administrative & HR Support | Remote Work Specialist Email:-| Phone: - | Location: Nigeria Professional Summary I am a driven customer service professional with over 3 years in outbound sales and appointment setting. I’m great at talking to people, closing deals, and keeping clients happy, especially in real estate and health insurance. I know my way around CRMs and always aim to make things smooth for the team and our customers. Looking to bring that same energy to a people-focused company. Key Skills • Email & Calendar Management • HR & Administrative Support • Data Entry & Document Preparation • Customer Service & Communication • Research & Report Writing • Social Media Management • Task Prioritization & Organization PROFESSIONAL EXPERIENCE HOMESTREAM REALTY GROUP – Remote, Texas, USA Outbound Caller / Sales Representative 10/2022 – Present - Placed daily outbound calls to prospective homebuyers and rental clients across various U.S. zip codes, promoting housing opportunities and financing options. - Engaged clients in needs-based conversations to understand preferences, budget, and timelines. - Set and confirmed property viewing appointments, working closely with licensed realtors and support agents. - Maintained accurate client information and lead status using Salesforce CRM, ensuring follow-up and conversion tracking. - Successfully converted 18–20% of warm leads into qualified appointments, surpassing monthly lead goals. - Built a solid referral base by nurturing client relationships and providing timely, helpful information. NEXACARE INSURANCE GROUP – Remote, Florida, USA Customer Service Representative 09/2021 – 10/2022 - Provided high-quality support to U.S. health insurance clients, answering 50+ daily calls and inquiries regarding coverage, claims, and onboarding. - Booked telehealth consultations and agent follow-ups for policy explanations and updates. - Educated clients on ACA-compliant policies, Medicaid eligibility, and private health plan options. - Logged all conversations, complaints, and resolutions in the company CRM system (Zoho). - Achieved 95% customer satisfaction rating, contributing to policy renewals and upsells. Education & Certifications • Virtual Assistant Certification | ALX Africa • Human Resource Certification | HRi (Ongoing) • bachelor’s degree | University of Abuja Tools & Software • Microsoft Office (Word, Excel, Outlook) • Google Workspace (Docs, Sheets, Calendar) • Sales force, Zoho (CRM)