Chrisneil Corpuz

CHRISNEIL ORTENCIO CORPUZ Address:27 UPPER FAIRVIEW BAGUIO CITY Email Address:-SKYPE:chrisneil.corpuz  I.EDUCATIONAL BACKGROUND   Primary Saint Louis University Laboratory Elementary School Gen Luna , Baguio City Philippines- Course Completed   Secondary Saint Louis University Laboratory High School Claro M. Recto Baguio City Philippines- Course Completed   College AMA Computer College Benitez Court Baguio City Bachelor of Science in Business Administration Major in Management Course Completed   Vocational Informatics Baguio Call center Training Course 2006    II.Work Experiences A. Upwork Company- Work from Home July 2013 - August 2023- Appointment setter - Telemarketer-Customer service - Call lead and obtain quotes on their auto insurance, Real Estate,Menifee Buzz. Life insurance, Credit Repair,Telemarketer, Forex - Ask general information from the prospect if they interested - Ask them if they are also interested in a home or life insurance quote -Throughout my career in sales and customer service role, I’ve been focused on building long term relationships and customers for life through honesty and being a valued partner. I’m also blessed that many of these customers have become loyal to our company. As an ambassador for my company, my reputation and integrity is everything. An honest, hardworking, passionate salesperson will always outperform due in part to the foundation they’ve built along the way. -In my previous role, I was tasked with finding new clients for our company’s software. I started by researching companies within our target market who were experiencing challenges with their current software. Then, I called each company and introduced myself as an expert in this field. I asked them about their challenges and offered solutions to help solve those problems. This led to several sales opportunities for our company.” B.Customer Service Representative Red Pocket Mobile January 2011 - February 2012 LAUNCHED in 2006, Red Pocket Mobile offers no contract wireless service throughout the United States, including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, as a Mobile Virtual Network Operator (MVNO) on the nation;s largest GSM network. Red Pocket’s product suite includes Unlimited and Pay-As-You-Go plans, all powered by the ultra-convenient Red Pocket Mobile SIM card. I.Voice, Email & Chat Support - Assist customers with their questions/ queries about the company's products and services - Assist customers with activation, refills/redemption - Process customer's purchase through credit/debit cards ;Paypal - Give technical support if customers want to:      - Port-in their existing wireless number      - Port-out      - Change mobile number - Give technical support if customer's are unable to:      - Unable to make and receive calls      - Unable to use the phone's feature      - Troubleshoot customer;s phone to provide a resolution - Escalate issues by submitting trouble tickets to a higher department - Address existing trouble tickets to provide a resolution II. Help-desk Support -Assist all customer service representatives/agents with the questions, concerns, inquiries internally -Suggest new platform for the betterment of the team ***Experienced in using different tools to help customers with their issues ***Used of VOIP and Chat Support software ***Multitasking with multi topics   C.Customer Service Representative/ Technical Support Representative SITEL PHILIPPINES October 2009 - May 2011 -strong track record of customer service and back-office processing growth with experiencedleadership. We have been servicing our BPO clients since our founding in 1996 and, today, weare 8,500 employees servicing an international base of clients. Qualfon operates in thePhilippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “MakingPeople’s Lives Better.” The Qualfon approach is simple: We invest in the well-being of ourpeople who, in return, are taking better care of customers, clients, and our communities. We havehalf the attrition of the industry average, which enables us to offer highly tenured and highlyengaged people that provide a better customer experience.  We offer our clients top-rankingperformance and have helped them win coveted customer service awards.  In addition, our lowerattrition and strategic locations enable us to provide our services for our clients at a significantly lower cost. * Customer Service Representative   - assisting customers queries concerns:     * if they want to buy a phone or any phone accessories     * if they want to activate or deactivate their phone     * if they want to buy airtime card or avail to other plans through credit cards     * if they want to add airtime or minutes to their phone     * if they their phone is lost or stolen * Technical Support Representative   - assisting customers in troubleshooting their phones:     * if they want to switch / transfer number to their phones     * if they are unable to make and receive calls     * if they have defective phones or defective phone accessories     * if they are simple having problems with the phones features (text messaging, voicemail, caller id, etc.)     * if they are having problems with the phone coverage area   less D.Customer Service Representative GGP- Open Dining April 2008 - August 2009 Open Dining is an online ordering platform that allows restaurants to accept web, Facebook andmobile food orders for pickup or delivery. The Open Dining platform fully integrates with yourexisting website instead of directing your web traffic to an outside ordering side, increasing your search engine visibility and overall site visits. Having a strong online presence is a key aspect of building a large customer base and ensuring repeat business from those customers. The Open Dining platform is designed to enhance your existing web presence and provide your restaurant with the tools to take the next step into online ordering. Restaurants that offer online ordering services sell more food and free up employees from being on the phone during restaurant hours taking carry out orders. In addition, online ordering ensures the accurate delivery of order information to your restaurant POS, eliminating confusion about special orders. E.Sales Reprepresentative Synergy Contact Solution June 2007 - June 2008- Doing Sales Real Estate Firm F.Customer Service Representative Synergy Contact Solution April 2006 - January 2007 BeyondMenu.com offers an authentic niche community infused with food experience content from your neighbors next door. The site;s user-friendly features allow users around the community to connect, share ideas, and seek advice about everything about nearby restaurants. -------------------------------------------------------------------------------------------------- - Handle incoming phone calls - Watch online order status - Responding with troubled orders - Call restaurants/customers to confirm orders - Data entry - Modify web content according to customer requests - Document customer requirement III.Other Information   Age: 39 Birthday:December 16,1985 Birth Place: Baguio City Hobbies:WatchingMovies,Surfing the net Skills: Good Customer Service Employee   IV.Character References Dr.Guadelia Reyes Dean College of Natural Sciences Saint Louis University   Jed Bautista Operation Manager E Precision Baguio City   JeemamieAspasen Learning Specialist Sitel Baguio City