Chrisna May Balintong

Chrisna May L. Balintong Quezon City, Philippines • - •-Detail-oriented and proactive Virtual Assistant with nearly 4 years of experience in administrative support, customer service, and sales. Experienced in working with international clients (US & Canada) and supporting cross-functional teams in fast-paced environments. Skilled in calendar and email management, CRM tools, and operational coordination, with growing experience in social media support, content creation, and digital tools. Committed to delivering high-quality work, improving processes, and supporting business growth. Core Skills Administrative & Executive Support • Calendar & Email Management • Social Media Support & Content Scheduling • Canva (Basic Graphic Design) • Lead Generation & Research • CRM Management (Salesforce) • Data Entry & File Organization • Customer Service & Communication • Adaptability & Continuous Learning • Time Management & Task Prioritization • Remote Work & Team Collaboration Experience Administrative Assistant | Pricewaterhousecoopers (PwC) | Pasig, Manila Philippines JANUARY 6, 2025 – FEBRUARY 28, 2026 • Managed calendars, emails, and travel arrangements for stakeholders across Tax, Assurance, and Deals • • Assisted in contract creation, document preparation, and client communications using Google Workspace and Microsoft Office Coordinated with cross-functional teams to ensure smooth workflows and timely project delivery • Maintained organized records and supported daily operations to improve efficiency and accuracy Customer Service and Sales Associate | Cognizant Technology Solutions | Ortigas, Manila Philippines OCTOBER 24, 2022 – DECEMBER 6, 2024 • Handled inbound customer inquiries related to orders, billing, and product concerns • Conducted outbound sales calls and successfully converted leads • Utilized Salesforce CRM to track leads, manage follow-ups, and maintain accurate data • Delivered high-quality customer service in a fast-paced environment Customer Service Representative | Concentrix | Muntinlupa, Manila Philippines FEBRUARY 2, 2022– JUNE 2,2022 • Resolved customer inquiries and provided technical and billing support • Identified upselling opportunities and contributed to sales performance • Maintained high customer satisfaction through effective communication Terminar Cashier | Davao Manpower Inc. (CitiHardware) | Sorsogon City, Philippines MARCH 5, 2021 – JANUARY 8, 2022 • Processed transactions accurately and maintained balanced financial records • Delivered excellent customer service in a fast-paced retail environment Tools and Technology Google Workspace (Docs, Sheets, Drive) • Microsoft Office (Word, Excel, Outlook) • Salesforce CRM • Canva (Basic Design & Content Creation) • Social Media Platforms (Facebook, Instagram, LinkedIn) Education JULY 2021 Bachelor of Science in Tourism Management | Sorsogon State University | Sorsogon City, PH Additional Information • • Experienced in working with international clients (US & Canada) Strong attention to detail and ability to manage multiple priorities • Adaptable, fast learner, and highly reliable in remote work environments