Chris Icagoy

Personal Name Address Phone Number Email Date of Birth Place of Birth Gender Nationality Marital Status LinkedIn Marie Chris Icagoy Davao City -- Saudi Arabia Female Filipino Single https://www.linkedin.com/in/marie-chris-icagoy-91a545161/ Work Experience Market Researcher Sep 2013-Dec 2013 Survey Sampling International, Davao City Market Researcher deals in local, regional, or national areas, to gather information to determine potential sales of a product or service, or create a marketing campaign. May gather information on competitors, prices, sales, and methods of marketing and distribution. Lead Generation Specialist Jan 2014-Apr 2014 SYCOR BUSINESS SOLUTIONS CORP, Davao City The responsibility of the role is for the development of the lead generation program and nurture outbound / inbound sales lead campaigns. I utilize an integrated strategy that may include, but not limited to, marketing automation, inbound/outbound telemarketing, working hotel and management group lead lists, networking and grassroots marketing. Pre Install Specialist Apr 2014-Feb 2015 VXI Global Solutions, LLC Davao City AT&T Communications provides mobile, broadband, video and other communications services to U.S.-based consumers and nearly 3 million companies globally – from the smallest business to nearly all the Fortune 1000 – with highly secure, smart solutions.This is a service that serves 21 states in the United States. Technical Support Specialist Feb 2015-Sept 2015 CONCENTRIX SERVICES CORP., Davao City As a Technical Support Representative, I provide enterprise-level assistance to our customers. I diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Representative responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Corporate Traine​r Dec 2015-Aug 2017 IBEX Global Solutions Inc. Davao City Trainers are responsible for developing the knowledge and skills of a company's workforce. They ensure that a company has a workforce that can meet its current and future business objectives, and deliver quality products and services that meet customers' needs. Customer Service Representative 2019 Jan 2018-Mar ALORICA, Davao City As A Customer Service Representative, duties and responsibilities generally include answering phone calls, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments. Customer Service Specialist 2020 Apr 2019-Jan IBEX Global Solutions Inc. Davao City Customer Service Specialist provide service or product information, solutions and relevant details to customers. They are sociable individuals with a knack for providing professional and clear answers to customer's requests. Market Development Associate Aug 2020-Oct 2020 UNORENTA BUSINESS SOLUTIONS, Davao City The role allows me to help drive sales and grow the business. We attract new clients and build solid relationships with them while maintaining existing relationships. Other duties will include market research, developing business strategies and pitches, managing a variety of projects, and identifying new business opportunities. Customer Service Specialist 2021 Oct 2020-Feb Helium10 As a Chat Support Representative, we provide a 24/7 online interaction with customers regarding their concerns about the services or products. Email Support dispatches instructions to aid our customers with instructions and details via email. We provide swift interaction and resolution to our customer’s concerns via chat and email. Education Bachelor of Arts in English Literature University of Southeastern Philippines Davao City Special National High School Bangkal, Davao City Davao City Special School Bangkal, Davao City Skills Customer Service MS Tools Use of CRM tools Interests Listening to Music Reading Books Watching Movies/Series Character Reference Jose Ian Ortega IBEX Global Solutions - Aljon Sapsal Espinosa IQOR -