Chris Icagoy

Duties at my previous company include chat and email support from individuals having issues with their services and account management. My experience helped me improve my skills and it has provided me extensive knowledge on how to deal with various types of customers as well as being able to enhance my skills in a lot of aspects.

I support customers by providing helpful information, answering questions, and responding to complaints. O am one of the front lines of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.