CHRIS GALARPE
- VIRTUAL ASSISTANT S H O PIFY | CUST O M E R S U P P O R T | D A T A E N T R Y
P R O FILE
W O R K EXPERIE N C E
I’m an upbeat and energetic person with a
fun-loving attitude and personality. My work
ethics are the following, communicate
effectively, multi-task and be goal-oriented.
EMAIL/CHAT CUSTOMER SUPPORT VA
www.7secondssmile.com | JAN 2021 - OCT 2021
www.permanentify.com | DEC 2019 - JAN 2021
Responsible for Email and live chat customer
service, answering customer questions and
inquiries in a timely matter.
Collaborate with team members for updates.
Daily reporting to team lead.
C O M PETENCY
MS Windows
MS Office
Goggle Application (GSuite)
ZenDesk
ClickUp
Zoho CRM
Shopify
Aliexpress
PayPal
Stripe
S K I L LS
Quick learner
Team player
Multi-tasking
Organize
Time management
E D U CATIONAL T R A I N I N G
AMA Computer College
BS Information Technology
Graduated 2006
Taking up specialization courses in
computer networking hardware and
software.
SHOPIFY AND CUSTOMER SUPPORT VA
www.nuebootape.com | JAN 2019 - DEC 2019
www.versastore.com | OCT 2018 - JAN 2019
Responding to emails and chats regarding
product inquiries, tracking status,
cancellations, and returns.
Responsible for dispute cases on PayPal and
Stripe.
Responsible for Wholesales, responding to
inquiries, providing quotations, drafting
contracts, and closing deals.
Collaborate with suppliers, ordering products
in bulk, and product inquiries/concerns.
Collaborate with the US warehouse/fulfillment
center, making sure orders are being
processed in a timely manner, stocks are
always available and replenished if need.
Product research and uploading it to Shopify
with appropriate product descriptions and tags.
Facebook and Instagram community
moderation.
VIRTUAL ASSISTANT
www.trendyshack.com | JAN 2017 - AUG 2018
Responsible for team management, making sure teams member are doing their jobs and they are
well updated with store policies and rules.
Responsible for Bulk orders, collecting orders in Shopify, encoding to a spreadsheet, and
forwarding them to the supplier for fulfillment.
Responsible for PayPal and Stripe cases.
Responsible for Aliexpress funds, allocation, and replenishing if needed or as instructed.
TECHNICAL SUPPORT REPRESENTATIVE
Teletech | FEB 2008 – MAR 2010
Provide level 1 technical support.
Resolve caller’s issue within first contact.
Member education of technical and non-technical issues.
Operating IP AVAYA, Oracle CRM, and Workforce.
TECHNICAL SUPPORT REPRESENTATIVE
Teleperformance | APR 2006 – AUG 2006
Provide level 1 technical support.
Resolve a technical issue in a timely matter.
Explain the nature of the technical issue.
Exposure to U.S.-based clients.
U.S. familiarization Training.
Operating AVAYA hard phone, Oracle CRM, and Oracle DB.
C O N TACT ME
Email/Skype:-Mobile/WhatsApp: -
Website: www.cgalarpe.wordpress.com
Facebook: www.fb.com/cgalarpe
UpWork: https://www.upwork.com/freelancers/~0168d-b7aac5
OnlineJobsPH: www.onlinejobs.ph/jobseekers/info/417660
R E F ERENCES
Marco Oleotto
www.7secondssmile.com
Entrepreneur/Owner
Email:-Skype: live:target.71
Jordan Smyth
www.trendyshack.com
Entrepreneur/Owner
Email:-Skype: live:jordansmyth55
Janis Hoffäller
www.permanentify.com
Entrepreneur/Owner
www.7secondssmile.com (previous owner)
Email:-Skype: live:503dfde3fb296dae
Clarette Ann Magnifica
www.7secondssmile.com
Team Leader
Email:-Skype: live:clanma1987
Mobile: -
Aaron Lim
www.nuebootape.com & www.versastore.com
Entrepreneur/Owner
Email:-Skype: live:aaron.projekt.lim
