Chris Galarpe

I'm a former Technical support agent for a BPO company for 4 years, I have maintained an average of 90%+ Customer Rating feedbacks and was mostly in the Top 20 best agents weekly out of 150.

In 2017 I transitioned to freelancing and I have been tasked with email/live-chat customer service, credit card dispute resolution (PayPal and Stripe), order fulfillment (Shopify to AliExpress), product listing (AliExpress to Shopify), tracking orders, coordinating with suppliers (for follow-ups and other concerns), social media community engagement, online research, data entry, and daily reporting.

I work with and have good competency of the Windows Operating System, Microsoft Office, Google Apps, Asana, Trello, ClickUp, FreshDesk, ZenDesk, and Tidio live-chat. Also, I'm knowledgeable about Copywriting, Digital Marketing, and Social media management concepts and strategies.