Chris Edward Rodriguez

Chris Edward Marasigan Rodriguez Block 2, Lot 6, Arayat Street, Country Homes, Muntinlupa City- Career Summary: Audit processed loans to ensure quality and adherence to the policies and procedures of the firm. Provides feedback to assist in the creation of performance improvement goals and identify process gaps or clarifications. Relies on instructions and pre-established guidelines and give feedback on process improvement. Employment Experience: Arvato Bertelsmann Ground Floor, Plaza E Building Northgate Cyberzone, Filinvest City, Alabang, Muntinlupa 1781 Volume Licensing Quality Specialist March 2016 – Current Performs Quality Audit Review Complete a sample of quality review for both transactions and queries within the required timeframe. Validate if correct and appropriate process has been followed Complete SOX control audits within required timeframe. Present findings to Team Lead including recommendations on improvements to process Provide feedback on audit methodology, with respect to feasibility, ease of use and effectiveness Production of quality review and findings reports Work with and support leads, supervisors and program specialist in identifying people or processes needs. Determine training requirements and liaise with training team as necessary Identify areas and provide suggestions for improvement Work with Team and Manager to develop project plan and recommendation to teams Work with Shared Services Team on the development and support on the ongoing improvement plans Responsible for attending all necessary meetings and completing assigned action items Support the Global Shared Services team on transformation and alignment activities Actively participate and attend GSSS Quality activities to ensure they are successfully implemented Participate and lead appropriate project work on Quality Improvement Proactively develop plans to avoid potential problems and take ownership of issues when they arise Other ad-hoc business activities such as input to presentations and meetings JPMorgan Chase & Co. Net Plaza Bldg. 31st Street Zamora Circle, West Bonifacio Global City, Taguig, Metro Manila Intake Quality Analyst (Mortgage Banking – Borrowers Assistance) January 2014 – March 2016 Verify accuracy of work effort along with analysis to identify workflow gaps and potential risk Validate work performance will be based on pre-established guidelines by Investors as well as our own internal policies and procedures Identify audit trends at the agent level and risk areas Create and maintain output detail and summary reporting and be able to represent their areas of responsibility to senior management when requested Attend and facilitate calibration session with domestic partners as required Prepare, maintain and distribute production and quality reports regarding audit results both for the operations managers and the senior leadership team to ensure SLA’s are being met and quality is maintained at or above acceptable levels Trained to do audits for Vendor QA, Closer QA, Invoice Processing QA and CA Ops QA. Participate in WBR and MBR with business partners. Intake Operations Specialist (Mortgage Banking - Borrowers Assistance) February 2010 – December 2013 Responsible for reviewing accounts to determine if a (CA) Customer Assistant Specialist has been assigned, assign the CA Specialist (when applicable) and open the loss mitigation work station. You will order Automated Valuation Models (AVMs) and/or exterior or interior appraisals as needed.  Responsibilities also include reviewing accounts for workability, validating document receipt steps and issuing 10-Day Welcome Letter. Entering all modification qualification data in the modification tool and verifying the accuracy of the data entry.  Once all requirements are met you will prepare and deliver the completed loan modification file to Underwriting.  Consumer Loan Specialist (Correspondent Funding) October 2009 – January 2010 As a Consumer Loan Specialist, you will review closed mortgage loan documents for accuracy, validate compliance requirements are met, and prepare the loan for purchasing and boarding. Upon review, utilize Chase imaging systems and LOS to enter all loan information while meeting standards for quality and productivity. Compare data from the Chase LOS system to the documents on the imaging system. Identify exceptions and correct on appropriate system or collaborate with internal business partners to resolve. Extract specified data from certain documents and log accordingly. Report and/or log exceptions for tracking. Provide input to supervisor or department lead regarding unusual issues discovered during review process. Aid peers with their workloads if required. Work special projects or other duties as assigned KGB_Philippines (formerly InfoNXX) BTS Facility SRE-2A Commercial, Sta. Rosa Tagaytay National Rd. Sta. Rosa, Laguna Customer Service Representative (US/UK Directory Assistance) March 2009 – August 2009 Provided Directory Assistance, Enhanced Services (movie listings/times, events, driving directions) and other general information to clients in the United States. Customer Service Representative (UK SMS Account) November 2008 – March 2009 Provide text (SMS) responses thru Ask Us Anything promo by a client in United Kingdom. AMDATEX Las Pinas Services, Inc (formerly known as ADEC Solutions) Bldg. 15, La Fuerza Compound, Alabang-Zapote Road, Las Pinas City, Philippines Business Process Associate June 2006 – June 2008 Educational Attainment Lyceum of the Philippines University Intramuros, Manila Bachelor of Science in Mechanical Engineering- Reference available upon request