Chona Fe Motar

Curriculum Vitae CHONA FE S. MOTAR General Virtual Assistant Real Estate Virtual Assistant Marketing Assistant Shopify Product Description Writer Customer Service Representative Social Media Marketer/ VA To provide exceptional virtual assistance and customer service solutions that empower businesses and individuals to thrive. Utilizing strong organizational skills, efficient communication, and a customer-centric approach, my mission is to deliver seamless support, streamline operations, and foster positive client experiences, ultimately contributing to the growth and success of the organizations I serve. Mobile: -, - WhatsApp: - Skype: live:.cid.d6fd0fb56f73b9 Email:-Facebook: https://www.facebook.com/chona.fe.m0tar LinkedIn: https://www.linkedin.com/in/chona-fe-m-0a40661b5 Onlinejobs.ph:https://www.onlinejobs.ph/jobseekers/info/- CHONA FE S. MOTAR Oct 2018 - September 2024 ( Local Full-time) TeleTech Customer Care Management Inc. Customer Service Representative Handling customer inquiries and addressing concerns in a timely and professional manner Answering questions about delivery times, tracking orders, and addressing any issues with the food quality App troubleshooting Resolving customer complaints about their orders or experience with the app Providing support to drivers Monitoring order statuses to ensure that the order will be delivered on time Communicate with the customer if the order is delayed or there are issues with the delivery Ensure that the customers have a positive experience with the app and services February 2022 -June 2022 ( Part-Time Freelancer ) Gamaly Logistics Dispatcher VA Assigning drivers and vehicles with the appropriate loads, considering factors like delivery requirements, vehicle capacity, and driver availability Monitoring shipments. Tracking the status of shipments in real-time, ensuring that the deliveries are progressing as planned, and addressing any delays or issues promptly. Communicating with drivers. Maintain constant communication with the drivers to provide instructions, updates, and any necessary support during transit. Maintaining records. Keeping detailed records of shipments, delivery times, and any incidents to ensure documentation and data management. Handling changes and emergencies. Adapt to unexpected changes, traffic delays, or mechanical issues, by re-routing drivers and making alternative arrangements. August 2021 - February 2022 Ryze Superfoods Social Media VA respond to customer reviews on our website respond to DM’s on Instagram and Facebook respond to all social media comments respond to SMS inquiries help resolve customer account issues, including billing changes, changes of address, shipping issues resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution recommend alternative ways to prepare the product in case of dissatisfaction identify and assess customers’ needs to achieve satisfaction build sustainable relationships of trust through open and interactive communication follow communication procedures, guidelines, and form responses go the EXTRA mile to engage customers and make them feel special and unique. attempt to persuade the customer to reconsider the cancellation work with the customer service manager to ensure proper customer service is being delivered March 2021- August 2021 MoBuysHousesNationwide Marketing Assistant Assisting with email marketing campaigns to reach out to prospects, nurture leads, and keeps clients informed about new listings and market updates Maintaining databases of leads, clients, and market information for effective communication and analysis. Responding to inquiries Following up with leads Providing excellent customer service to clients scheduling appointments January 2021 - February 2022 Dream SMART Holdings, LLC Real Estate VA Conducting research to identify potential leads cold calling email marketing creating marketing materials such as flyers, brochures, and virtual property tours Prospect buyer or seller by call, text, and email daily from various lead sources Conduct lead follow- up & nurture leads until appointments are set Follow the Client's criteria and requirements Respond to inbound leads from all lead sources Input/manage client & lead databases Data Scraping Admin Tasks EDUCATION Laguna College of Business and Arts AB Psychology- TRAINING Basic Facebook Ads Shopify 101 Shopify Basic Apps Operation Product Research Social Media Management Ring Central Lead Generation