CHLOELEN P. BEATRIZ
136 Del Pilar St., Pinalad Rd., Centennial 2, Brgy. Pinagbuhatan, Pasig City, Metro Manila 1602
--LinkedIn: https://www.linkedin.com/in/chloelenbeatriz/
DMW EREG:-
DMW PEOS: DMW-PEOS--PS
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EXPERIENCE
MAY 28, 2025 – PRESENT
VIRTUAL ASSISTANT | CUSTOMER SUPPORT, QUANTRICS MEDIA
● Project: Friday Plans (Telehealth & Subscription Services)
● Provide responsive, multi-channel support (chat, phone, and email) to customers regarding Friday Plans subscriptions
for Sildenafil and Tadalafil (ED prescriptions).
● Assist with end-to-end customer journey including order placement, logistics coordination, payment troubleshooting,
and subscription management.
● Handle sensitive personal and medical information in strict compliance with HIPAA regulations and internal data
security policies.
● Resolve inquiries related to prescription approval, renewals, and billing with empathy, accuracy, and efficiency.
● Document all customer interactions in CRM platforms, supporting performance metrics and continuous service
improvement. (Zendesk)
NOVEMBER 2020 – MAY 2025
BUSINESS PROCESSING ASSOCIATE, ACCENTURE INC
November 2020 - February 2021
● Project: Virgin Media
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Processed entries to make adjustments and post to client accounts.
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Monitored transactions and customer behavior to identify signs of fraud.
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Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
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Actively listened to customers' requests, confirming full understanding before addressing concerns.
March 2021 - March 2024
● Project: Entergy
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Checked account's billing and invoicing for gas and electricity services.
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Make necessary adjustments to meter readings per regulations and laws governing specific states and areas in the
United States of America.
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Create invoices to confirm and/or adjust meter readings and document accounts per actions done on the account.
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Send ideas to immediate supervisors to confirm and acknowledge possible workarounds with system errors for
Entergy or ideas to create a more harmonious and driven environment within Accenture.
March 2024 - July 2024
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Project: DTE US
Checked account's billing and invoicing for gas and electricity services.
Make necessary adjustments to meter readings per regulations and laws governing the state of Michigan in the United
States of America.
Create invoices to confirm and/or adjust meter readings and document accounts per actions done on the account.
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Send ideas to immediate supervisors to confirm and acknowledge possible workarounds with system errors for DTE or
ideas to create a more harmonious and driven environment within Accenture.
July 2024 - December 2024
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Project: BHP Billiton
Review employee contracts for termination/retrenchment
Compute for final pay, and send redundancy quotations
Prepare redundancy quote, and process the encashment of eligible benefits
Input final pay with benefits within 7 business days by Australian laws
SEPTEMBER 2019 – JANUARY 2020
DOMESTIC WORKER, MANAMA, BAHRAIN
● Clean 4 rooms using basic cleaning tools and chemicals
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Clean 4 bathrooms using basic cleaning chemicals
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Assist employer during trips – grocery and trips to Manama, Bahrain for family gatherings in a weekly basis
FEBRUARY 2019 – JUNE 2019
TECHNICAL SUPPORT REPRESENTATIVE, CONCENTRIX
● Provided inbound technical support for Apple products, including iPhones, Mac computers, and iTunes.
● Assisted customers in troubleshooting hardware and software issues while delivering excellent customer service.
● Handled sensitive customer data with a high level of confidentiality and compliance.
● Identified customer needs and offered appropriate product upgrades and services to drive upselling opportunities.
OCTOBER 2016 – JULY 2017
AIRBNB SENIOR CUSTOMER SUPPORT REPRESENTATIVE, TELEDIRECT
● Provided exemplary customer service to new and existing clients, which helped build lasting relationships and
secure new travel assignments for Airbnb.com via phone or email conversations with clients.
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Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
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Provided alternative accommodations during a guest-host conflict.
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Supervised payments via credit and debit cards and handled sensitive information with professionalism and
discreteness.
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Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
NOVEMBER 2015 – MAY 2016
CUSTOMER SERVICE REPRESENTATIVE – BILLING AND INVOICING, CONVERGYS
● Assisted the department with chat-based and phone support when the call center was busy or short-staffed for
Microsoft Billing.
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Asked open-ended questions to determine which products or services would best fit the customer's needs.
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Provided online demonstrations to educate customers on product features and online help resources.
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Documented all customer information accurately in the computer system, providing dated notes for future
reference.
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Remedied issues quickly and within the parameters of company-mandated policies and procedures.
MARCH 2015 – SEPTEMBER 2015
TRAVEL SALES AGENT, IBEX GLOBAL
● Provided customers with the best deals and well-researched travel options, successfully negotiating rates while
improving customer satisfaction ratings for Orbitz.com clients
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Booked transportation using booking engines and GDS, made hotel reservations and collected payments to
optimize trip planning.
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Referenced company contracts and rate desk to balance rate and revenue for client and company.
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Supervised payments via credit and debit cards and handled sensitive information with professionalism and
discreteness.
AUGUST 2013 – FEBRUARY 2015
TRAVEL AGENT, MOTIF LTD
● Maintained operational proficiency in coordinating post-sale international and domestic travel accommodations for
customers, arranging for airfare as well as hotel and rental car reservations for Priceline.com
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Maintained currency on airline policies, tariff regulations, and travel laws to maximize effectiveness using
Worldspan
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Responded to clients' questions, issues, and complaints and implemented appropriate solutions.
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Improved workplace productivity by effectively coordinating appointment schedules and itineraries and managing
accounts and budgets.
JUNE 2010 – DECEMBER 2010
CUSTOMER SERVICE ASSOCIATE, NCO/RMH TELESERVICES
● Managed and reviewed client contracts with corporate clients and Verizon Business for telephone and internet
services.
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Compare data with contract contents to determine if a corporate client has credit for any system interruption that
resulted in profit loss of the client.
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Compute per minute loss in Dollars.
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We improved customer satisfaction ratings by addressing issues and fostering timely resolution.
FEBRUARY 2010 – MAY 2010
CUSTOMER SALES REPRESENTATIVE, AEGIS PEOPLE SUPPORT
● Educated customers on promotional options, sales policies, and methods for obtaining desired results from
1800flowers.com offerings.
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Assisted call-in customers with questions and filled out orders.
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Resolved concerns with product and logistic concerns to help with retention and drive sales.
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Verified delivery schedules and processes.
JANUARY 2009 - APRIL 2009
CUSTOMER SUPPORT REPRESENTATIVE, MOTIF LTD
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns regarding their PayPal accounts.
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Provided primary customer support to internal and external customers.
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Release approved PayPal to PayPal and/or PayPal to Bank transfers.
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Hold suspiciously large transactions without the account holder's verbal approval
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EDUCATION
JUNE 2004 – MARCH 2008
HIGHSCHOOL DIPLOMA, STATEFIELDS SCHOOL INC
● Member of Stallions Football Club: JUNE 2004 – FEBRUARY 2008
JUNE 2016 – MARCH 2018
UNDERGRADUATE, AMA COMPUTER COLLEGE
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AWARDS
FY2024 Gem Award
Collaborative Award
Working With A Purpose
Award
Project Entergy
Special Award
September 26, 2024
December 2023
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CERTIFICATIONS
CERTIFICATIONS
CREDENTIAL ID
ISSUED BY
ISSUED ON
Lean Six Sigma White Belt
Certification
MEM-q7-o3ngL2APB
Six Sigma PH
August 30, 2024
English Proficiency
82b826d--b59f-f924e
goFluent
January 13, 2025
LEAN SIX SIGMA YELLOW BELT MODULES
CERTIFICATIONS
CREDENTIAL ID
ISSUED BY
ISSUED ON
Techniques for Improvement
-
Skillsoft
January 2025
Six Sigma Correlation, Regression & Hypothesis
Testing
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Skillsoft
January 2025
Lean Tools & FMEA
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Skillsoft
January 2025
Data Analysis and Root Cause Analysis
in Six Sigma
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Skillsoft
January 2025
Control Tools & Documentation
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Skillsoft
January 2025
Statistics
-
Skillsoft
December 2024
Project Management Basics
-
Skillsoft
December 2024
Metrics
-
Skillsoft
December 2024
Measurement System Analysis
-
Skillsoft
December 2024
Identifying Projects
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Skillsoft
December 2024
Classifying & Collecting Data
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Skillsoft
December 2024
Quality Tools
-
Skillsoft
October 2024
Team Basics, Roles, and Responsibilities
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Skillsoft
September 2024
DIGITAL MARKETING INSTITUTE ESSENTIALS
CERTIFICATIONS
CREDENTIAL ID
ISSUED BY
ISSUED ON
Embracing the Digital Opportunity
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Skillsoft
January 3, 2025
Email
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Skillsoft
January 3, 2025
Social Media & Social Selling
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Skillsoft
January 3, 2025
Creating Effective Social Customer Service
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Skillsoft
January 3, 2025
Assessing Digital Challenges & Risks
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Skillsoft
January 3, 2025
Expanding Your Digital Mindset
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Skillsoft
January 3, 2025
