CHLOE SAMANTHA
FERNANDEZ
Summary
Customer-focused CSR with more than 3 years of experience leading outbound operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer and call team needs. Also, a technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Work History
July 2020 to date
Customer Service Administrator • Permaheal Enterprise
Created and complied database for customers personal details and information
Managed large volumes of daily incoming calls per day
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Created and implemented process improvements to maximize efficiency.
Did Administrative support on a day to day basis like handling emails, phone calls, hotel and restaurant bookings
June 2019 to September 2019
Virtual Assistant• Virtual Workforce Professional
Managed more than 50 incoming calls per day
Scheduled and confirmed appointments
Maintained customer records with timely and accurate database updates.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
March 2019 to June 2019
Customer Service Representative • NEO Global Solutions
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Exceeded company productivity standards on consistent basis.
Personal Information
Age: 23
Date of Birth: January 15 1999
Civil Status: Single
SKILSS
Time Management
Proficient typing and transcription
Database Management
Phone call Management
Computer and Technical Skills
Administrative and Office Support
Email Support
Education
Diploma in Information Technology
STI College, Dipolog City-
