Chloe Samantha Fernandez

 CHLOE SAMANTHA FERNANDEZ Summary Customer-focused CSR with more than 3 years of experience leading outbound operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer and call team needs. Also, a technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Work History July 2020 to date Customer Service Administrator • Permaheal Enterprise Created and complied database for customers personal details and information Managed large volumes of daily incoming calls per day Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Created and implemented process improvements to maximize efficiency. Did Administrative support on a day to day basis like handling emails, phone calls, hotel and restaurant bookings June 2019 to September 2019 Virtual Assistant• Virtual Workforce Professional Managed more than 50 incoming calls per day Scheduled and confirmed appointments Maintained customer records with timely and accurate database updates. Managed large volumes of daily outgoing calls while adhering to predetermined quotas. March 2019 to June 2019 Customer Service Representative • NEO Global Solutions Asked probing questions to determine service needs and accurately input information into electronic systems. Answered customer questions and addressed concerns resulting in reduction in customer complaints. Assisted customers with making payments or establishing payment plans to bring accounts current. Exceeded company productivity standards on consistent basis. Personal Information Age: 23 Date of Birth: January 15 1999 Civil Status: Single SKILSS Time Management Proficient typing and transcription Database Management Phone call Management Computer and Technical Skills Administrative and Office Support Email Support Education Diploma in Information Technology STI College, Dipolog City-