CHLOE OGUNWEDE
GENERAL VIRTUAL ASSISTANT
CONTACT--
Abuja,Nigeria
PROFESSIONAL
WORK EXPERIENCE
SUMMARY
Friendly and efficient virtual assistant/customer support professional with over 2 years of experience
devoted to providing exceptional support, and ensuring projects are completed on time and with great
precision.
An excellent team member who strives to exceed customer satisfaction by making the customer
experience seamless. Experienced in bringing innovative measures that enhance on-time delivery;
focusing on providing top-notch client support, solution provision, and developing relationships to
ensure customer loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective
communication.
Knowledgeable about industry standards with strong skills in retaining product and service information
to provide effective issue resolution.
RELEVANT SKILLS
Administrative Duties
Customer Service
Customer Support
Data Entry
Project Management
Social Media Management
Research
Sales and Marketing
Email Management
WORK HISTORY
January 2024 till date
CUSTOMER SUCCESS AGENT
ELITE ESSENTIALS
Relationship Building: Creating and maintaining strong connections with customers.
Proactive Communication: Regularly checking in with customers to offer help and updates.
Product Knowledge: Understanding the company's products to help customers succeed.
Problem-Solving: Quickly figuring out solutions to customer issues.
Empathy: Understanding and caring about customers' needs and concerns.
Reply to customer comments on social media platforms
Call customers to schedule or reschedule their deliveries
January 2023-December 2023
CUSTOMER SUPPORT
DESIGN & TECHNOLOGY HUB
Effectively handled customer complaints, using smart problem-solving skills to resolve issues
and maintain customer satisfaction.
Demonstrated proficiency in utilizing CRM and workflow tools to enhance customer
satisfaction.". Ensured customers were satisfied with customer service and queries were
resolved by asking for
feedback or sending surveys after calls.
PROFESSIONAL
SUMMARY
Maintained extensive knowledge of product range prices, additions and removal by reviewing
catalogues and attending update meetings.
Responded to customer queries in a timely and accurate way, via phone, email and chat.
January 2022-December 2022
WORK
EXPERIENCE
CALL
CENTER
AGENT
KITHEMMIE WORKS
Increased customer satisfaction by offering friendly, helpful and informative customer service.
Maintained detailed product knowledge to competently and expertly advise customers.
Made a high volume of sales calls per day exceeding company outbound call targets.
Dealt with complex customer complaints professionally and politely, resolved customer issues
promptly and effectively, demonstrating strong problem-solving skills.
Participated in ongoing training to stay updated on product knowledge and improve service
delivery.
TRAININGS AND CERTIFICATIONS
CVS HEALTH
CVS health call center customer service - 2024
KNOWLEDGE ACCELERATORS
Customer service fundamentals -2024
STAR WEAVER
Customer relationship management
COURSERA
Google project management professional certificate
META SOCIAL MEDIA MARKETING
Introduction to social media marketing
Social media management
Fundamentals of social media advrertising
EDUCATION
2011 -2016
Benson Idahosa University
