CHISOM VICTORIA IHEAJEMU
23, Baale Crescent, Ikola, Ipaja, Lagos, Nigeria •-- • linkedin.com/in/chisom-iheajemu-416abb175
SUMMARY
Customer Support Specialist and Airbnb Virtual Assistant with over 2 years in administrative
support, inbox/calendar management, and 1 year in Lead generation. Skilled in CRM platforms,
workflow automation tools, and lead generation software. Currently expanding technical expertise
through a Cloud Computing course. Detail-oriented, tech-savvy, and dedicated to delivering
excellent service
WORK EXPERIENCE
Virtual Assistant & Customer Support Specialist
Jan 2024 - Present
Provided virtual support for clients in telecomms, and Real Estate industries
Managed client inboxes, calendars, and customer inquiries across multiple platforms
Used CRM tools (HubSpot, Freshdesk) to handle tickets, support logs, and customer
communication
Administrative & Office Assistant
Feb 2021 - Dec 2023
Oversaw daily administrative tasks, including scheduling, document handling, and workflow
coordination
Managed internal communications and ensured calendar accuracy for senior team members
Collaborated with teams via Trello, Asana, and ClickUp to streamline operations
Lead Generation
Feb 2020 - Present
Developed and implemented a lead generation strategy for a new product launch, resulting
in a 25% increase in qualified leads within the first quarter
Collaborated with the sales team to ensure a smooth handoff of qualified leads and improve
conversion rates
EDUCATION
Sept 2016 - Aug 2018
Higher National Diploma in Microbiology
Imo State Polytechnic
Sept 2013 - Aug 2015
Industrial applications of Micro-organisms.
Laboratory skills; culturing, identifying and charactering micro-organisms
National Diploma in Science Laboratory Technology
Imo State Polytechnic
Laboratory skills; culturing, identifying and charactering micro-organisms
CORE SKILLS & TOOLS
Customer Support & Virtual Assistance
Inbox & Calendar Management
CRM Platforms: HubSpot, Zendesk, Intercom, Freshdesk
Lead Generation Tools: Apollo, GetProspect
Workflow & Project Management: Trello, Asana, ClickUp, Airtable
Automation Tools: Zapier
Office Management & Communication
Remote Collaboration & Tech Adaptability
ADDITIONAL INFORMATION
Languages: English
Certifications: Lead generation and Business development, Short Term Rentals and Virtual
Assistant skills.
