Chisom Okoro

Chisom Okoro -(- linkedin.com/in/chisom-okoro-8198a7185/ OBJECTIVE An experienced customer service professional with over 4 years of experience providing exceptional customer service, and background in conflict resolution, innovative problem-solving, and creating customer-focused solutions. Seeking to utilize my expertise to create exceptional customer service experiences and efficiently resolve issues with a commitment to providing top notch customer satisfaction. WORK EXPERIENCE Customer Service Associate KoinBridge Enterprises, Abuja06/2022-03/2024 Facilitated the successful resolution of over 50 customer disputes and billing issues daily with a 95% satisfaction rate. Achieved a 10% increase in customer lifetime value by means of personalizing customers experiences and improving loyalty. Spearheaded initiatives to respond to customer inquiries within 24 hours and delivered efficient customer service experiences. Customer Service Representative 02/2021–02/2022 Dominion International School, Abuja Developed and actualized customer service initiatives to decrease wait times. Created strategic ideas for managing challenges and addressing unpleasant customer experiences while expressing compassion and empathy. Complied with company policies and procedures by encouraging positive and effective work environment among employees. Customer Support Associate01/2019 –12/2020 PanAfricare, Nigeria Delivered high-quality customer assistance through an email support platform, assuring top-tier service in order to maintain business development. Resolved client issues and improved service levels by utilizing problem-solving skills. Updated the organization’s databases with new customer information and handled current customer data retrieval accurately and on time. Documented customer interactions when necessary, compiling documents and forwarding information to interested parties. Call Center Expert03/2018–08/2018 Specialty Life Insurance Interacted daily with prospects and active clientele via telephone handling both inbound and outbound with a minimum of 7 hours talk time daily. Communicated effectively with prospects or active clientele to determine the needs and wants information, required to accurately gather products and services solutions. Met targeted performance levels while delivering a high level of customer service. EDUCATION Bachelor of Science, Public Health 2016 Madonna University, Okija, Anambra State, Nigeria SKILLS & COMPETENCIES Business Development Call Handling Excellent Communication and Interpersonal skills Empathy Customer Interaction Quality Control Record Management Organizational skills Time Management Customer Service Experience Adaptability and Learning Problem solving and troubleshooting Analytical and data driven approach