Chisom Ochuba

OCHUBA CHISOM CYNTHIA Executive Virtual Assistant / Streamlining Operations & Optimizing Workflows for Busy Executives PROFESSIONAL SUMMARY Experienced, proactive, and detail-oriented Executive Virtual Assistant with over 7 years of expertise in managing creative projects, coordinating teams, and ensuring timely, high-quality delivery. Skilled in project management and CRM systems, with a proven ability to streamline workflows and enhance operational efficiency. Known for driving results in fast-paced environments, optimizing productivity, and supporting senior stakeholders. Focused on delivering exceptional organizational support while enabling executive success through strategic initiatives and precise task execution. SKILLS AND COMPETENCE  Administrative Support: Email management, Inbound call management, Client management, Vendor management, Communication management, Transcription, Meeting management.     Operation management: Document management, Document Creation, SOP, Business process documentation, Workflow creation and Management. Communication: Slack, Gmail, Outlook, IM, Presentation skills, Zoom, Team CRM: Trello, Asana, Monday.com, Click up, Notion, Jira. I.T: MS Office tools (Word, excel, PP, Visio), Google suite, ChatGPT, Canva. WORK HISTORY Credentialing Associate Wellnite--- USA (Remote) 06/2023 – 12/2024  Enhanced research output by conducting over 20 in-depth analyses, directly influencing 15+ high-impact decisions that improved operational outcomes and expedited credentialing processes.      Resolved over 300 credentialing cases by liaising with major insurance providers, including Magellan, Humana, Aetna, Beacon, and BCBS, achieving a 95% resolution rate within 72 hours and reducing credentialing delays by 30%. Accelerated onboarding of more than 50 healthcare providers, achieving a 20% reduction in onboarding time and improving provider satisfaction scores by 25%. Safeguarded sensitive data for over 500 providers, maintaining 100% HIPAA compliance and ensuring data integrity across all records. Streamlined internal communications across 5+ digital platforms (Email, Slack, Team, Google Meet etc.), leading to a 25% improvement in response time and fostering seamless collaboration among remote teams. Provided exceptional client service by resolving 95% of inquiries on the first call, significantly enhancing stakeholder satisfaction and trust. Driven to Succeed, LLC Executive Assistant--- USA(Remote) 8/ 2023 -9/2024  Revitalized administrative operations, boosting office efficiency by 90% through the implementation of streamlined workflows and process optimizations.      Synthesized insights from 10+ in-depth research projects on diverse topics, improving decision-making accuracy by 75%. Streamlined complex travel logistics, including itinerary creation and vendor negotiations, reducing travel-related costs by 70% . Developed and refined 10+ impactful keynote speeches, aligning them with organizational goals and enhancing audience engagement at high-profile events. Processed and validated 30+ data entry tasks monthly with 98% accuracy, ensuring data integrity and supporting data-driven business strategies. Represented the CEO in meetings, capturing and distributing comprehensive meeting minutes to ensure clarity and follow-up on key action items. Front Desk Officer Nigerian Institute of Public Relations, Lagos ---Nigeria (Onsite) 1/2022 to 12/2022  Overhauled and managed a 2,000+ member database, ensuring 100% data accuracy and streamlined access for internal use.  Streamlined administrative operations, reducing processing time for key tasks by 30%.  Organized and facilitated monthly PR meetings with over 200 members, increasing participation by 20%.  Processed and distributed 100% of receipts and certificates to new members within 48 hours of induction, ensuring seamless onboarding.   Resolved 95% of member complaints within 24 hours, boosting satisfaction rates and member retention. Generated and maintained daily reports, memos, and invoices with high level accuracy, supporting effective decision-making. Executive Assistant Global Wills Corporation --- UK (Remote) 01/2019 – 11/2022  Expanded the executive network by reaching out to like-minded influencers and personal development organizations.  Arranged personal and business travel and thoughtfully handled the reimbursement.  Scheduled and organized virtual events and luncheons, resulting in a 90% success rate.     Diligently assisted with market research and ad-hoc projects as needed by my Boss Cultivated relationships by aligning the CEO’s priorities with key relationships and assisted with nurturing new and existing relationships. Utilized email as a proactive tool to organize folders, flag key action items, ghostwrite and correspond. Confidently interacted with clients and team members and helped to make decisions on behalf of the executives. EDUCATION Masters: Soil Management and Conservation Nnamdi Azikiwe University, Awka (In view) Bachelor’s Degree: Soil Science and Land Resources Management 2015 - 2020 Nnamdi Azikiwe University, Awka PROFESSIONAL TRAINING AND CERTIFICATION  Customer Service  Asana Workflow Specialist  Technical Support fundamental  Introduction to CRM with HubSpot  Digital Marketing Fundamental Saylor’s Academy Asana Academy Coursera Coursera IIDE     Google Project Management Digital witch IT support certificate Hands On Project Management Excelerate Project Management Internship LANGUAGES • • Fluent English (Spoken & Written) Igbo (Spoken & Written) REFERENCE Available on request Coursera