Chisom Ochuba

Exceptional Ecommerce professional with over 5 years of experience in Ecommerce executive support, Customer support, inbound marketing, conflict resolution, outbound sales, order processing, tracking and fulfilment according to the organizational service level agreement. I have worked with several e-commerce businesses in the fashion, hospitality, food, furniture and decoration categories. I have been rendering exceptional services in promptly resolving all customers' inquiries according to the SLA on top e-commerce platforms such as Amazon, Shopify, Konga, etc. My experience in customer service has provided me with exceptional communication and problem-solving skills, which are essential for handling customer inquiries and complaints in an e-commerce setting. I have a proven track record of building solid customer relationships, ensuring their satisfaction, and creating a positive customer experience.

In my previous, I handled phone support, billing dispute, order tracking, refunds, and returns. I also called call centres in specific countries to enquire about product availability for data entry and inventory reconciliation. Through my experience, I have developed a deep understanding of e-commerce platforms, payment systems, and order fulfilment processes.

𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

✨ Executive Support

✨ Customer Support (Email, Phone, & Live Chat)

✨ Product Listings and descriptions

✨ Product Sourcing, Listing, Order processing, and fulfilment

✨ Order Processing, Tracking & Fulfillment

✨ Fulfilment by Amazon fee research

✨ Telemarketing (Inbound and Outbound)

✨ Search Engine Optimization

✨ Client Onboarding

✨ Product Hunting and Categorization

✨ Keyword research and data entry

✨ SEO-friendly store

✨ Conflict Resolution and Troubleshooting

✨ Inbound Sales

✨ Data Scrapping and Lead generation

✨ Social Media Management and Hunting

I am open to new opportunities in a fast-paced organization offering career growth and value addition.

🎯 𝐇𝐨𝐰 𝐂𝐚𝐧 𝐖𝐞 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝? Feel free to send a d.m to interact further about your project needs and how you can benefit from my expertise.

Thanks.