Chisom Ginika Umeanor

 chisom ginika umeanor administrative assistant P - - E - A East Legon, Accra Ghana PROFESSIONAL SUMMARY Education A seasoned and strategic Administrative Assistant with over 5 years of experience executing various administrative duties to enhance business growth and profitability. Possess feasible knowledge of Spreadsheet, Data Entry, Onboarding and training of staff, Project Management, Appointment Scheduling, Email Handling, Social Media Management, Calendar Management, and Customer Support. Has good communication and multitasking skills and possesses a positive attitude. Highly skilled at partnering with top management staff and teams to ensure the efficient running of the everyday business for growth and profitability. Nnamdi Azikiwe University Awka Anambra State Bachelor in Science (ED) Business Education (Accounting) GPA 4.14 Awards Certificate of merit The faculty Dean’s list 2007/2008 and 2008/2009 Key skills marketing project management calendar management social media management onboarding and staff training minutes taker customer support appointment scheduling email handling creative problem solving account management verbal and written communication skills interpersonal and rapport building skills google workspace google sheets and excel Hubspot, Trello, and asana wpm 48 PROOFREADING Awards employee of the month June-October 2017 MDS best employee award for 2017. Training and Certifications LEARNALI – IN VIEW VERIFIED CERTIFICATION IN PROJECT MANAGEMENT. COURSERA – IN VIEW GOOGLE DATA ANALYTICS FUNDAMENTALS. LINKEDIN – 2022 CUSTOMER SUPPORT FOUNDATIONS. COURSERA – 2022 GOOGLE IT SUPPORT FUNDAMENTALS. COURSERA – 2022 CUSTOMER SERVICE FUNDAMENTALS. work history August 2016 – December 2021 ADMINISTRATIVE ASSISTANT OBD Group Nigeria Limited. Provided administrative support to ensure efficient operation of the office. Handled phone calls, and emails, scheduling meetings, and other correspondence to facilitate communication and enhance business. Assisted with recruitment, trainings, and orientation activities for over 50 new staff which lead to 50% increase in staff retention and satisfaction. Carried out administrative duties such as filing, typing, copying, binding, scanning, and general bookkeeping. Completed operational requirements by scheduling and assigning administrative projects and expediting work results. Made travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations. Supported the team by performing tasks related to organization and strong communication. Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities. Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques. Provided information and support by answering questions and requests. Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies. Contributed to team effort by accomplishing related results as needed. Maintained and managed the company’s social media handle by responding to and taking requests from customers and using the handles to market the company goods and services which lead to a 25% increase in the company’s retail margin. MARKETING OFFICER JAN 2014 – JUL 2016 Access Bank Nigeria Plc Identified SMEs who need capital to establish their business and book loans and assisted them in managing those loans to maximize their business. Oversaw and managed over 200 customers' accounts and also ensured smooth transactions with customers. Identified and educated over 20 prospective SMEs per month on account opening and loans to improve their businesses. Conducted at least 2 market surveys per month and generated leads. Converted at least 40 generated leads or prospective customers to new customers per month while supporting existing customers with information and assistance that relates to products and services. Managed a team of sales associates ensuring target achievement. CUSTOMER SERVICE OCT 2011 – DEC 2013 Access Bank Nigeria Plc Contributed to a 40% sales increase in 2012 by improving lead generation and cross-selling the banks’ products and services to walk-in customers. Onboarded, trained, and coached 5 new trainees. Handled and managed at least 40 challenging complaints and customer requests per day. Built sustainable relationships and trust with customers through open and interactive communication. Received an average 85% customer satisfaction rating, 15% higher than the company average in 2012 Handled 30+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant product information. ADMINISTRATIVE ASSISTANT (part-time) MAR 2009 – JUL 2010 WELTEK CONSTRUCTION NIG LTD Drafted out reports and took down minutes of meetings Managed calendars and booked Appointments for top management staff. Made follow-up calls with clients Reconciled bank statements Vouched of the transaction to ensure proper authorization. Prepared worker's payroll. Prepared and recorded customers' vouchers and receipts.