Chisom Echemere Goodness

CHISOM ECHEMERE Customer Service Representative-• - • Port Harcourt, Nigeria SUMMARY I’m a Virtual Assistant with over three years of real-world experience in customer service and call center roles. In every job I’ve held, I’ve focused on making sure customers feel listened to, respected, and helped no matter the situation. I’ve handled calls, chats, and emails from all kinds of customers, often being the first person they spoke to when reaching out. I know how to stay calm under pressure, ask the right questions, and find practical solutions quickly. Whether it's booking an appointment, troubleshooting a tech issue, or following up on a request, I’ve learned how to keep things organized and running smoothly. Most of my work has been remote, so I’ve become very comfortable using tools like CRMs, communication apps, online dialer, and shared workspaces to stay on top of tasks. I’ve also learned the importance of clear communication, not just with customers, but with team mates and supervisors too. I enjoy working with a team, collaborating, and helping people feel better by the end of a conversation than they did at the start. I’m looking for a role where I can keep doing that, supporting a team, solving problems, and helping customers without making things more complicated than they need to be. EXPERIENCE Revilo Auto care - Customer Service representative (Intern) May 2025 - Aug 2025 (Remote) ●​ Built and maintained a repository of service providers for onboarding, research, and documentation to improve service delivery.​ ●​ Coordinated with mechanics, technicians, and vendors to schedule timely maintenance and repairs, improving customer satisfaction. ●​ Educated customers on available auto care services, warranty policies, and preventive maintenance tips to enhance trust and loyalty.​ ●​ Supported the customer care team in updating client records and preparing daily/weekly reports for management. 24 hours Group(BPO) - Customer Service/ Call Center Agent Nov 2024 - March 2025 (Remote) ●​ As a customer service rep, I answer over 45 inbound and outbound calls daily from customers and service providers. ●​ Handled questions, concerns,sent and responded to emails live chats, provided support, and coordinated service delivery. ●​ Book and scheduled appointments between customers and service providers. ●​ Followed up to ensure successful service delivery to the satisfaction of customers and vendors. Hunter Performance - outbound calling / appointment Setting Jul 2024 - Oct. 2024 (Remote) ●​ I make outbound calls to potential clients using provided leads, introduce them to the company’s products or services, and schedule appointments for the in-house marketing team. . ●​ I carefully log every customer interaction and update in the system to support effective tracking, follow-ups, and service continuity. ●​ Reaching out to leads through email and all the necessary communication tools. ●​ communicated clearly and professionally with customers, built strong relationships, and helped increase conversions and customer satisfaction. Oride Taxi - Customer Service Representative (onsite) Dec 2018 -June 2020 (on site) Onboarded and activated drivers/ Riders. Resolves Riders and drivers issues. Dispatching . EDUCATION Lagos State University Bachelor of Science • Marketing • 2009 - 2013 SKILLS Customer Relationship Management (CRM) • Phone Support & Troubleshooting • Data Entry & Management • Time Management & Appointment Scheduling • Email & Chat Support • Administrative Virtual Assistance • Sales Support • Multi-Channel Support • Problem Resolution & Escalation Management REFERENCE Available upon request.