Chisom Daniel

CHISOM DANIEL Nigeria | - |-| My Linkedin Profile PROFESSIONAL SUMMARY Healthcare Administrative Assistant with over 8 years of experience in providing high-quality administrative support in healthcare environments. Expert in handling patient records, coordinating appointments, and improving operational workflows to enhance patient experience and organizational efficiency. Proficient in Electronic Health Records (EHR) and CRM systems like Zendesk and Zoho Desk, with a proven track record of maintaining compliance with healthcare standards and boosting patient satisfaction scores through effective communication and attention to detail. SKILLS • • • • Patient Coordination: Skilled in appointment scheduling, patient record management, and maintaining accurate and accessible medical documentation for seamless patient interactions. Healthcare Systems: Proficient in EHR for record-keeping and CRM systems (Zendesk, Zoho Desk) for managing patient interactions and feedback. Administrative Support: Expertise in medical billing, insurance claims processing, medical transcription, collaborating with doctors and nurses, and supporting insurance verification processes. Soft Skills: Excellent communicator with empathy, attention to detail, and strong timemanagement skills to ensure efficient healthcare delivery. PROFESSIONAL EXPERIENCE Healthcare Administrative Assistant | Anchor Hospital, September 2022 – Present • Serving as the main point of contact for patient coordination, scheduling appointments with doctors, coordinating patient referrals, and verifying patient details with high attention to accuracy and confidentiality in EHR systems. • Utilizing Zendesk to manage patient inquiries, track communications, and gather patient feedback, directly contributing to a 95% patient satisfaction rating. • Collaborate with billing departments to streamline insurance claims and billing support, improving billing accuracy by 20% and reducing payment delays. • • Working closely with medical staff to ensure comprehensive patient care, typing medical reports, sending emails, coordinating drug pick up and delivery, optimizing the appointment scheduling system to reduce wait times and improve service efficiency. Using Slack and Trello to ensure workflow coordination. Healthcare Liaison | Shield Specialist Hospital, December 2020 – August 2022 • Enhanced patient support processes by streamlining pre-authorization and billing steps, which decreased wait times by 15% and improved patient experience. • Managed follow-ups for scheduled appointments, ensuring patients were well-informed about their appointments and any preparation needed. • Conducted patient satisfaction surveys to identify areas for improvement, leading to a 25% increase in positive patient feedback and a reduction in complaint rates. • Processed insurance claims with meticulous accuracy, consistently ensuring compliance with healthcare and insurance guidelines. Head of Patient Support | Kendox Medical Services, April 2016 – April 2020 • Led the patient support team, overseeing patient intake, coordinating appointment schedules, and handling complex insurance verification, achieving a 100% compliance rate. • Spearheaded personalized patient support initiatives in collaboration with FHI360, which increased medication adherence by 30% for patients enrolled in the HIV/AIDS program. • Maintained and updated patient records, ensuring data accuracy and accessibility for medical staff, contributing to more effective care delivery. • Sent monthly reports to FHI360 using the Monthly Summary Forms showing adherence, onboarding, and drug refill rates. • Followed up insurance companies for pre-authorizations, drug supplies, referrals, and coverages. EDUCATION • National Diploma in Computer Engineering Eastern Polytechnic, Port Harcourt, Rivers State | 2018 - 2021 RELEVANT TRAINING • Electronic Health Records (EHR) Management • Customer Experience in Healthcare by NEM HMO • NHMIS Tools for Monitoring and Evaluation - Rivers State Ministry of Health • Lafiya Management Information System - FHI360