I’m an experienced Customer Support Specialist, Administrative Assistant, and Data Entry Professional with over 8 years of experience helping healthcare professionals and businesses. I specialize in customer service, handling administrative tasks, and using data analysis to improve operations.
In healthcare, I’ve worked with doctors, nurses, and other medical staff. I manage patient records, schedule appointments, and assist with insurance billing. I’m experienced with EMR/EHR systems to keep patient information accurate and up-to-date. My knowledge of medical terminology and patient care helps me provide great service and ensure patients feel comfortable.
In business, I assist with admin tasks, manage communication, and keep things organized. I’m skilled in using CRM tools like Zendesk, HubSpot, Trello, Intercom, Monday.com, and Asana to help teams stay connected and complete tasks. I also use Excel, Power BI, and Python to analyze data and find ways to improve business processes. Whether creating reports, analyzing trends, or cleaning data, I focus on delivering accurate and helpful results.
I’m committed to problem-solving, improving business processes, and ensuring client satisfaction. I work well with teams and clients to meet goals and deliver quality results.
Whether you need help with customer support, admin tasks, or data analysis, I’m ready to help your business grow