Chisom Chibuikem Val Oyiogu

CHISOM CHIBUIKEM VAL-OYIOGU CUSTOMER SERVICE REPRESENTATIVE, SALES EXPERT AND APPOINTMENT HANDLER.-| - | LinkedIn Profile PROFESSIONAL SUMMARY Dedicated and results-oriented Customer Service Representative, Cold Caller, and Appointment Setter with 3+ years of experience in Fin-Tech customer support and sales. Proven expertise in managing high volumes of customer interactions, engaging potential clients through cold calling, and scheduling appointments to drive sales. Adept at problem-solving, data management, and leveraging CRM tools to enhance customer relationships. Consistently surpasses performance targets while delivering exceptional service experiences. CORE SKILLS ❖ Customer Support & Problem Resolution ❖ Cold Calling & Lead Generation ❖ Appointment Setting & Scheduling ❖ CRM & Data Entry (HubSpot, Salesforce) ❖ Objection Handling & Negotiation ❖ Strong Verbal & Written Communication ❖ Script Adherence & Adaptability ❖ Objection Handling & Persuasion ❖ Time Management & Multitasking ❖ Team Collaboration & Conflict Resolution ❖ Microsoft Office Suite & Google Workspace PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Global Accelerex - Nigeria. May 2022 – Jan 2025 ⚫ Provided high-quality customer support, handling 400+ fin-tech merchant inquiries via phone and email. ⚫ Managed and updated merchant records, ensuring accuracy and organization in CRM systems. ⚫ Responded to customer inquiries via phone, email, and live chat in a timely and professional manner. ⚫ Resolve customer complaints efficiently while maintaining a high level of customer satisfaction. ⚫ Collaborated with internal teams to optimize service delivery and enhance customer experience. SALES DEVELOPMENT REPRESENTATIVE (NGO) Truelight Glory House - Nigeria. December 2020 – May 2022 ⚫ Conducted outbound prospecting via cold calling, emails, and networking to generate leads ⚫ Qualified potential donors, corporate partners, and grant opportunities to assess alignment with our mission.. ⚫ Utilized CRM tools to track and manage outreach efforts, ensuring accurate data entry and follow-ups. ⚫ Researched funding trends, corporate social responsibility (CSR) initiatives, and nonprofit grant opportunities. ⚫ Assisted in preparing presentations and proposals for fundraising pitches. APPOINTMENT HANDLER (NGO) March 2019 – December 2020 Center for Social Awareness, Advocacy and Ethics - Nigeria ⚫ ⚫ ⚫ ⚫ Managed calendars and coordinate appointments for the fundraising, outreach, and executive teams. Confirmed, rescheduled, or followed up on meetings to ensure high attendance rates. Maintained accurate appointment records in the CRM system and track engagement. Communicated professionally via phone, email, and messaging platforms to arrange meetings. KEY ACHIEVEMENTS ✓ Successfully handled over 400+ customer interactions, improving response time and client satisfaction. ✓ Boosted appointment conversion rates by 30% through strategic cold calling techniques. ✓ Assisted in the retention of high-value fintech merchants, leading to a 20% increase in service adoption. ✓ Consistently exceeded monthly sales development and customer service targets. EDUCATION Institut Superieur De Sante (ISS), Niamey, Niger B.Sc, Public Health (4.0/5.0) | September 2012 - August 2016 LANGUAGES ➢ English – Fluent ➢ French – Beginner