Chisom Chibuikem Val Oyiogu

Dynamic and Results-Driven Customer Service & Sales Professional with Over 3 Years of Expertise in Fin-Tech and Nonprofit Sectors

As a highly motivated and results-oriented Customer Service Representative, Cold Caller, and Appointment Setter, I bring over 3 years of hands-on experience in delivering exceptional customer support and driving sales performance. My career spans across the fast-paced Fin-Tech industry and nonprofit sector, where I’ve consistently exceeded performance targets and delivered unparalleled service experiences. My deep understanding of customer needs, combined with a knack for converting leads and resolving complex issues, positions me as a valuable asset to any organization seeking to improve customer retention, generate high-quality leads, and drive operational efficiency.

Why I’m the Perfect Fit for Your Team:

• Proven Expertise in Customer Support & Sales: In my previous roles, I’ve effectively handled over 400+ merchant inquiries in the Fin-Tech space, delivering high-quality support that not only resolves customer issues but enhances their overall experience. My experience in cold calling and appointment setting has led to consistently exceeding sales targets, generating qualified leads, and building strong customer relationships.
• Master of CRM Systems & Data Management: I am proficient in using top-tier CRM tools like HubSpot and Salesforce to manage customer interactions, track leads, and ensure accurate, up-to-date data. This technical proficiency ensures efficiency in follow-ups and enhances the customer experience at every touchpoint.
• Exceptional Communication & Persuasion Skills: Whether I’m engaging with customers, cold-calling prospects, or handling objections, my ability to adapt communication styles and deliver persuasive messaging has proven instrumental in exceeding sales targets. I thrive in environments where clear, concise, and empathetic communication is key to building trust and driving action.
• Efficiency Under Pressure: My ability to manage high volumes of customer interactions without sacrificing quality has allowed me to handle fast-paced, demanding environments with ease. I’m adept at multitasking, prioritizing tasks, and meeting deadlines without compromising service quality or customer satisfaction.
• Strategic Thinker & Problem Solver: Whether resolving complex customer complaints or finding innovative ways to increase appointment conversion rates, I am constantly looking for opportunities to improve processes and drive results. I am solutions-focused and approach challenges with a positive, collaborative mindset.

Key Achievements You’ll Benefit From:

• Boosted Sales & Conversions: Through targeted cold calling and strategic follow-ups, I increased appointment conversion rates by 30% and helped retain high-value clients, leading to a 20% boost in service adoption.
• High-Level Customer Satisfaction: Successfully handled over 400+ customer interactions, improving response times and consistently exceeding customer satisfaction benchmarks.
• Strategic Lead Generation: I’ve utilized a range of prospecting techniques (cold calling, email outreach, networking) to generate qualified leads that align with organizational goals, significantly improving sales pipeline quality.

If you’re looking for a driven, results-oriented professional who is committed to delivering exceptional customer service and driving business growth, I’d love to discuss how my experience and skill set can help your team achieve its goals.