CHISOM B. ONYIBOR
Lagos, Nigeria| - |-| LinkedIn
PROFESSIONAL SUMMARY
An innovative virtual assistance enthusiast with practical experience on overall customer support
practices, tools, skills and values that improve customer trust, loyalty, satisfaction and retention;
for the growth and sustainability of a business without overstepping, if any, the SLA policies laid
down by the business, which also help and show my growth as an employee.
KEY SKILLS
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Active Listening
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Clear and Effective Communication
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Attention to Details
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Ability to work alone and/or as a team
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Knowledgeable in document sharing apps (Google Drive, OneDrive, Dropbox)
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Proficiency in Google Suite and Microsoft Word
• Knowledgeable in software like Slack, Asana, Loom, Zoom, Picktime, Calendly, Apollo,
Lemlist, Clockify, Trello, Zapier etc.
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Quick Learner and Compliant
PROFESSIONAL EXPERIENCE
Career Break| January, 2020 – January, 2025
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Marriage and Childbirth
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Freelanced as a Ghostwriter in 2021
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Took a course on I.T Support in 2023
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Freelanced for Withapp company as a content creator and community manager.
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Retook the course in 2024
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Retook the I.T Support course again in 2025
Front Desk Agent
DeSantos Hotels Awka| April 2019 – December 2019
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Booked guests and ensured avoidance of double bookings using Google Calendar
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Ensured seamless check-ins and check-outs
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Collaborated to provide premium guest experience
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Collated guests feedback to improve customer loyalty and retention
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Typed minutes and other important documents needed for the business’ improvement.
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Closed accounts at the end of every shift for record keeping purposes
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Answered and made phone calls to sell and upsell services and solve guests’ issues
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Fostered likeability and trust as the first representative of the business.
School Administrative Officer (NYSC)
Government Secondary School, Barkin Ciyawa, Plateau State | November 2017 –
December 2018
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Participated in implementing rules and regulations among students and teachers.
• Monitored and curtailed disciplinary actions between management and teachers, teachers
and students and students and students.
• Used the school’s LMS to keep updated data on attendance, curriculums, class registers
and student/teacher behavior.
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Recorded and documented payments of fees and purchases.
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Demonstrated problem solving skills by attending to all related inquiries.
Career Break | July 2016 – October 2017
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Rejuvenated after school graduation
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Focused on taking courses on podcasting, Animation, Time management, among others.
EDUCATION
Bachelor of Arts: English and Literary Studies | September 2012- July 2016
Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus, Anambra State
CERTIFICATIONS AND TRAININGS
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Digital Witch Community | I.T Support
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Coursera | Google I.T Support (In view)
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YALI Network | Strategies for Personal Growth and Development
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Google Digital Skills for Africa | Fundamentals of Digital Marketing.
