Chisom Blessing Onyibor

With years of experience as a writer skilled in creative writing, excellent communication, great attention to details; hands-on experience as a customer support specialist and telemarketer, my flexibility and versatility to also understand the mood and tone of different settings and people have helped me to drive customer engagement, foster trust and loyalty, enabling satisfaction and retention. My comprehension skills enable me to solve complaints quickly, understanding when to escalate to the appropriate department thereby saving time and cost, maintaining SLA policies and increasing customer satisfaction rate by over 90% through feedbacks.