Chirszel Dumalaon

Chirszel Dumalaon Mabalacat City, Pampanga |-| - Professional Summary Customer-focused and results-driven professional with diverse experience in customer service, production coordination, and marketing support. Skilled in handling customer needs, managing orders, organizing files, and providing operational assistance. Quick to learn, adaptable to new tasks, and committed to delivering high-quality service in collaborative environments. Skills • Customer Service & Client Support • Order Tracking & Vendor Coordination • Email & Document Management • Product Sourcing & Pricing • Task Management (Trello, CommonSku) • Annuity & Policy Support • Quality Control & HIPAA Compliance • Microsoft Office & Google Workspace Professional Experience DCX Delegate — Production Coordinator / Marketing Trainee (Remote, US) Feb 20, 2025 – May 17, 2025 / Nov 5, 2024 – Feb 19, 2025 • Handled product sourcing, pricing, and presentation • Managed order tracking and vendor timelines to meet deadlines • Uploaded vendor proofs for approval using CommonSku • Used Trello to track daily tasks • Handled shipping labels and minimized costs • Managed daily emails: invoices, tracking, sales orders, and proofs New York Life Annuity — Senior Process Associate (Remote, US) December 2023 – November 2024 • Assisted policyholders with account updates and requests • Processed withdrawals and policy surrenders • Supported families in filing death claims • Ensured accurate and timely handling of client accounts IFive Global – Releasepoint — Quality Control Representative (Officed-Based) March 2023 – November 2023 • Reviewed medical records for insurance purposes • Classified documents and verified important dates • Followed HIPAA compliance for handling records Mercury Drug Corporation — Customer Service Representative (Officed-Based) July 2014 – December 2022 • Assisted customers with products and service questions • Helped with inventory, shelf organization, and cleaning • Handled monthly reports, digital payments, and supply orders Education Pamantasan ng Lungsod ng Marikina — BS Hotel and Restaurant Management (S.Y 2009 – 2013) References and recommendation letters available upon request.