Chirszel Dumalaon

My work experience has given me the ability to manage different responsibilities, work well under pressure, and provide quality service to clients and teams.

In my most recent role as a Production Coordinator and Marketing Trainee at DCX Delegate, I managed product sourcing, pricing, and presentation. I kept track of orders and worked closely with vendors to make sure timelines were met. I used tools like CommonSku to upload proofs for approval and Trello to organize and follow daily tasks. I also handled shipping labels, found ways to reduce costs, and managed daily emails that included invoices, tracking updates, sales orders, and proofs.

Before that, I worked as a Senior Process Associate at New York Life Annuity. In this role, I helped policyholders with account updates and requests. I processed withdrawals and policy surrenders, assisted families with filing death claims, and made sure client accounts were handled accurately and on time. This role required careful attention to detail and a professional approach when dealing with sensitive information.

Earlier, I worked as a Quality Control Representative at IFive Global – Releasepoint. My main tasks included reviewing medical records for insurance purposes, classifying documents, and checking important dates. I followed HIPAA guidelines to ensure that all records were handled with privacy and care.

I also have a long history in customer service from my time at Mercury Drug Corporation, where I worked for over eight years. There, I assisted customers with questions about products and services, managed inventory, organized shelves, and kept the store clean. I also handled monthly reports, processed digital payments, and managed supply orders.

Through these roles, I have developed strong skills in organization, communication, and problem solving. I am comfortable working with different computer systems and tools, and I can quickly learn new processes. I am dependable, detail oriented, and able to balance multiple tasks at the same time.