Chiradee Macaburas

Chiradee S. Macaburas 3C FTI Road Zone 5, Central Signal Village Taguig City /- /- Objective: To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Experience: August 2018 – June 2019 Managing Consultant / Team Leader (Events Practice) LEADSRUS Inc, Makati City Handled 6-8 research analysts for leads generation LOB. Worked on email topology and email validation for project completion. Worked on team members annual appraisal and performance review. Monitored agent’s daily attendance, vacation leaves, and performance. Performed weekly coaching, daily team huddle and team building. Sending daily/weekly project status to the upper management. Project monitoring, planning and distribution. Had a direct communication with clients in regards with the project specifications, requirements and deliverables. Also had an experienced to handle different projects under minimal supervision. Used CRM and Zendesk for reporting October 2014 – July 2018 Managing Consultant / Team Leader (Billable Practice) LEADSRUS Inc, Makati City Handled 10 research analysts for a billable account (Non voice LOB). Worked on email topology, email validation, and data review for project completion. Worked with QA team for project delivery preparation. Monitored agent’s daily attendance, vacation leaves, and performance. Performed weekly coaching, daily team huddle and team building. Project monitoring, planning and distribution. Sending daily/weekly project status to the upper management. Had a direct communication with clients in regards with the project specifications, requirements and deliverables. Also had an experienced to handle different projects under minimal supervision. April 2014 – August 2014 Managing Consultant / Team Leader (Data Practice) LEADSRUS Inc, Makati City Handled 30-40 research analysts for Data account (Non voice LOB). Worked on email topology, email validation, and data review for project completion. Worked with QA team for project delivery preparation. Monitored agent’s daily attendance, vacation leaves, and performance. Performed weekly coaching, daily team huddle and team building. Project monitoring, planning and distribution. Sending daily/weekly project status to the upper management. Reported directly to San Francisco, California management team. Had a direct communication with clients in regards with the project specifications, requirements and deliverables. Also had an experienced to handle different projects under minimal supervision. October 2011 – March 2014 Research Analyst (Data & Events Practice) LEADSRUS Inc, Makati City Worked as Research Analyst for both non voice and voice account. Performed data analysis, data cleansing, email topology, industry and technology classification, data enrichment, data entry, keywords mapping, contact and company scraping, data mining, data gathering and leads generation. January 2011 – July 2011 Customer Service Representative Aegis People Support Inc., Ortigas, Pasig City Handled project based health care account. Education: Bachelor of Secondary Education, Major in Mathematics Rizal Technological University, Mandaluyong City- High School Signal Village National High School, Taguig City- Elementary Tenement Elementary School, Taguig City- Skills: MS Office (Word, Excel, PowerPoint, Outlook) SugarCRM, Zendesk, Twilio, Five9 Primary and secondary research Data mining, data gathering, data entry, lead generation, contact discovery, project delivery, data analysis, data cleansing, data validation, email topology, email validation, data enrichment, data review, data scraping Project management, team leadership Awards & Acknowledgements: Employee Gold Awardee December 2017 President’s Club Gold Awardee December 2014 Rank 1 Best Performer – Data Practice May 2014 Rank 6 Best Performer – Events Practice December 2013 Character References: Mr. Raymond Dakis Country Manager TalentScout Inc., Taguig City- Mr. Marc Raymond Dimayuga Senior Managing Principal - Operations LEADSRUS Inc, Makati City- Mrs. Imee Cuevillas Human Resources Supervisor LEADSRUS Inc, Makati City-