Chioma Ugochukwu

UGOCHUKWU CHIOMA Executive Virtual Assistant | Customer Support Specialist | Short-Term Rental VA --PROFESSIONAL SUMMARY Dedicated Virtual Assistant with over 4 years of experience supporting small businesses and short-term rental property owners. Manages over 20 rental listings on Airbnb, Hostify, and Booking.com. Handles guest messages, booking changes, task reminders, and property updates. Skilled in using CRM software, email platforms, and calendar tools to organize daily work. I am tech-savvy and a fast learner, able to adapt to new tools and systems quickly. Always responds to messages on time. Helps business owners save time, stay organized, improve guest experience, and run their operations smoothly without stress. CORE COMPETENCIES       CRM & Workflow Tools: Trello, Asana, ClickUp, Zendesk Short-Term Rental Platforms & Tools: Airbnb, Hostify, Booking.com Customer Service Channels: Gmail, Outlook, Live Chat Communication Tools: Zoom, Slack, WhatsApp, Microsoft Teams Productivity Tools: Google Workspace, Microsoft Office Suite Administrative Tasks: Calendar Management, Email Handling, File Organization, Data Entry  Remote Work: Self-Motivated, Time Management, Confidentiality, Problem-Solving PROFESSIONAL EXPERIENCE Short-Term Rental Virtual Assistant (Airbnb, Hostify, Booking.com) Freelance | Remote | Dec 2024 – Present  Manage 20+ short-term rental listings across Airbnb, Hostify, and Booking.com, ensuring optimal booking performance.  Respond to guest inquiries and booking requests within 10 minutes, maintaining excellent communication ratings.  Coordinate with cleaning teams and maintenance vendors to ensure properties are guest-ready at all times.  Update calendar availability, pricing, and listing descriptions using property management systems like Hostify.  Provide check-in instructions, resolve disputes, and maintain 5-star reviews. Virtual Executive Assistant Donkris Technical Enterprise – Nigeria | Feb. 2022 – May, 2024  Coordinated virtual meetings, managed email inboxes, and scheduled appointments efficiently.  Handled travel bookings and prepared meeting agendas and presentation slides.  Created and maintained file systems (digital and paper-based) for easy access and retrieval.  Conducted online research and supported day-to-day business operations. Customer Support Representative Freelance | Remote | June 2020 – December 2022  Responded to over 100+ weekly customer inquiries via email and live chat.  Resolved complaints, processed orders, and guided users on product usage and technical troubleshooting.  Monitored customer feedback to identify and escalate recurring issues to the product team.  Used ticketing systems and CRM tools to log conversations and follow up on open cases. EDUCATION & CERTIFICATIONS  Short term Rental Training – 2024  Virtual Assistant Certificate – ALX, 2022  Customer Support & Data Entry – Digital Witch Academy, 2022  B.Sc. Medical Laboratory Science – Rivers State University, 2015 LANGUAGES  English – Fluent (Spoken and Written) References Available upon request.