Chioma Ugochukwu

I help property owners boost occupancy by 30%+ and increase revenue through strategic short-term rental management, guest relations, and high-quality customer service.

As an Airbnb Co-host and Customer Support Representative, I handle reservation management, inquiry response, booking confirmations, and guest communication from pre-arrival to post-checkout, ensuring consistent 5-star reviews across Airbnb, VRBO, and Booking.com.

What I Do Best:

• Revenue growth through data-driven pricing strategies & occupancy analysis

• Guest support & problem resolution with under 10 Minutes response time

• SEO-optimized listings for first-page search rankings on major booking platforms

• Multi-channel property management & PMS automation for efficiency

• Conflict resolution and service recovery to protect property reputation

Tools I Use:

• PMS: Guesty, Lodgify, HostAway, OwnerRez

• Revenue Management: PriceLabs, WheelHouse

• CRM & Support: HubSpot, Zendesk, Freshdesk

• Project Management: Asana, ClickUp

• Productivity: Google Workspace, Microsoft Office

Your guests deserve the best experience. Your property deserves the best results. Let’s make both happen.

Send me a message today.