Chioma Udoh

Chioma Udoh - •-• linkedin.com/in/chioma-peace-udoh Senior Agile Product Manager 7+ years of experience in product management, delivering 240% revenue growth, 30% increase in product visibility, and 40% reduction in customer support calls. Passionate about driving product success through data-driven strategies and user-centric design. WORK EXPERIENCE Jobvite • USA 12/2022 - 02/2024 Senior Agile Product Manager • Full-time • Led the definition of requirements for application data import tools, resulting in a 12% increase in data accuracy and onboarding efficiency across multiple product lines. Improved overall productivity and customer satisfaction. • Spearheaded the development of an AI-powered resume-job matching tool, designing the system architecture to ensure efficient data flow and model integration. • Optimized vendor collaboration, leading to a 4% reduction in product and service delivery errors, increasing customer trust and loyalty. • Enabled the consistent meeting of annual targets and 25% MoM revenue growth for established products by delivering impactful client demos, thereby directly supporting the sales growth strategy and driving business success. • Increased product delivery speed by 16% by refining product backlog and sprint priority, ensuring alignment with roadmap and business goals. Studio14 • UK 03/2021 - 11/2022 Senior Technical Project/Product Manager • Full-time • Work with executive leadership of high-growth Saas companies to facilitate the formulation of new business ideas and functionality and then document the functional and technical requirements of new products; iterate on technical architecture using feedback from users to better optimize product-market fit. • Developed user flow, use cases and product requirements docs, crafted wireframes, wrote user stories with acceptance criteria. • Managed product backlog and sprint priority to ensure the products match the product roadmap and business outcomes. • Wrote technical requirements, scope documents, user stories with acceptance criterias and developed agile artifacts required for product and project planning, implementation and delivery which increased the completion & handoff rate by 12%. • Managed the end-to-end development of fourteen mobile and web based products/project's for social enterprises and not-for-profit organizations in collaboration with a remote team of 20 designers and software engineers. • Developed a comprehensive budget that accounted for all project costs, including hardware, software, personnel, and data acquisition. • Monitor daily operations and enhance processes to maximize efficiency. Intron Health Inc • San Francisco, California, USA 02/2020 - 02/2021 Operations and Project Manager • Full-time • Managed the entire project lifecycle from inception to launch, using Scrum as the project management framework. • Managed budget, reviewed and approved project deliverables, maintained the project's schedule, and served as the primary point of contact and point of escalation for the project. • Defined the technical requirements and wrote the user stories for Intron's African focused Speech to Text Electronic Medical Record Product used by medical providers and patients in Public hospitals. • Provided a top-level view to the senior manager by using Excel & SQL to manipulate data and used Dashboards to show several KPI trends such as product adoption, retention rates, top users, which drove many on-going decisions. • Developed Go to market strategy and marketing materials Release notes, onboarding manuals & videos, sales enablement materials which increased the visibility of our product to stakeholders by 30% . • Proactively identified project risks and led the team through workshops to de-risk the project by defining and mitigation strategies and contingency plans. Internal Tools, Bichan Pharmaceuticals Ltd 01/2019 - 02/2020 Product Manager, Internal Tools • Full-time • Led company's digital transformation for the group's Supply chain management ERP solution, which eliminated inventory losses, optimized inventory lifecycle tracking & led to increasing revenue volume within the company by 240% within six months of complete onboarding. • Researched and defined processes and tools best suited to the project. Moved between agile and waterfall approaches best suited to the project's specifics and goals, created detailed project roadmap, plans, schedules, and work breakdown structures which increased the efficiency of the delivery by 13%. • Monitored project expenses throughout the development cycle, identifying and addressing any potential cost overruns through proactive measures • Regularly reviewed and updated budget forecasts based on project progress and any changes in scope or requirements. Recyclepro Innovations • Nigeria 09/2017 - 12/2018 Co Founder/Product Lead • Full-time • Managed a product lifecycle through conducting user research, interviewing 50 users, running competitor analysis to determine the needs of customers, prioritizing the requirements, and developing GTM strategies. • Defined a product roadmap and developed an MVP (minimum variable product) from conception to launch through iterating ideas and feedback from users to better optimize product-market fit for the user-facing web app. • Led a team of 3 software engineers and 1 designer to test, iterate on product, and fix bugs on app to make the user experience seamless which reduced customer support calls by 40%. • Utilized Agile project management tool - Jira - to track task progress, monitor sprint burndown charts, and maintain project transparency. • Promoted a culture of continuous improvement by conducting sprint retrospectives to identify areas for improvement and adapt the Agile process for future iterations. • Was recognized as a 2018 Mandela Washington Fellow by the US mission in Nigeria Devamplify Hub • Nigeria 11/2016 - 09/2017 Software Engineering Intern • Full-time • Actively worked to design, develop, code and test software applications for software improvements and new products using Php and Angular JS. • Contributed through participation in agile development of project timelines, implementation design specifications, system flow diagrams, documentation, and quality assurance testing. • Provided ongoing support of systems to developers and clients. Nnamdi Azikiwe University 11/2014 - 10/2016 Research Assistant • Initiated research procedure set-up for nano-particle delivery study protocols, programmers, and maintained procedures throughout the studies. • Undertook Quality Analysis/Quality Control activities to prepare for monitor/audit visits and maintain quality standards in the pharmacy. • Worked as a TA on compounding & drug delivery course experiments for students in Pharmaceutics and graded Experiment manuals. EDUCATION MBA in Artificial Intelligence and Automation Nexford University • USA • GPA: 4.0/4.0 Bpharm in Pharmaceutical Sciences Nnamdi Azikiwe University • Nigeria • GPA: 3.4/5.0 12/2023 10/2014 CERTIFICATIONS Team Essentials For Ai Certified 01/2023 - 01/2023 Ibm , Enterprise Design Thinking Practitioner 01/2023 - 01/2023 IBM IBM Prince2 07/2020 - 07/2020 University Of California , San Diego , Human Computer Interaction Design 10/2017 - 10/2017 University of California PROJECTS LearnAI • Built an AI-powered study companion chatbot to personalize the student learning experience. • Integrated Vertex AI techniques to enable the chatbot to answer questions in real-time led to a 12% increase in student engagement with the learning materials. SKILLS • Product Requirements Document • Project Management Framework • Legacy Modernization • Electronic Health Record • Supply Chain Management • Digital Transformation • Feature Planning • Quality Management • Agile Software Development • Microsoft Project • Data Analysis • Product Discovery • Budgeting Process • Product Lifecycle • Drug Delivery Management • Project Management Life Cycle • Stakeholder Management • Product Backlog • Go To Market Strategy • Sprint Planning • User Interface Design • Usability Testing Description Management • Cost Estimation • Requirements Elicitation • Software Design • Shared Service Refinement • Data Integration • Google Analytics • Data Flow Diagram • Product Lining • Software Testing • User Research • Sales Growth • User Story • A/B Testing • Revenue Growth • • Key Performance Indicator • • Single Point of Contact • • Product Integration • • Product Planning • • Project Planning • • Quality Control • • Release Planning • • Market Research • • Software Technical • Support • Product Management • Project Control • Project Management • Risk Management • Implementation Design • Risk Mitigation • Project Records Management • Competitor Analysis • Microsoft 365 • Project Delivery Method • Requirements Definition • Marketing Collateral Jobvite Microsoft Dynamics AngularJS Confluence Software Management Use Case Basecamp Classic G Suite Web Application Trello • Microsoft Excel • Figma Software • Scrum Methodology • JIRA • Software as a Service • Enterprise Resource Planning Software • Google Tag Manager • Minimum Viable Product • PHP • SQL