Chioma Onyekachukwu

Chioma Ann CUSTOMER SERVICE REP || VIRTUAL ASSISTANT Dunukofia, Anambra State, Nigeria -- ABOUT I am a customer-centric rockstar with over 3+ years of experience. I am a pro in efficient communication, CRM tools and operational optimization dedicated to enhancing customer experience through a proactive and collaborative approach. I am adept at handling inquiries, resolving issues and providing top-notch services. Also, I thrive on streamlining tasks, handling emails and managing schedules and calendars. Ready to deliver exceptional customer and administrative services with top-notch excellence. PROFESSIONAL SUMMARY CHRISJOY BUSINESS ENTERPRISE - Customer Solutions Advocate Jan 2020 - Mar 2021 ● ● ● ● Championed customer satisfaction through proactive and tailored solutions. Optimized customer experience by implementing efficient processes and strategies. Streamlined support operations through effective system workflows. Maintained accurate customer records in the CRM system. KENDEE ACCESSORIES, - Customer Support Specialist May 2021 - Feb 2022 ● ● ● ● Orchestrated delightful experiences, leaving customers amazed and satisfied. Mastered the art of creating meaningful connections and fostering customer loyalty. Pioneered innovative solutions to exceed customer expectations. Advocated for client success, driving positive outcomes and fostering long-term relationships. CRAVING KINGS LTD, - Virtual Assistance Maven Apr 2022 - Oct 2023 ● ● ● ● Assisted professionally, with project management and coordination. Handled administrative tasks ensuring smooth operations and seamless remote support. Orchestrated schedules, meetings and travel arrangements exceptionally. Conducted excellently, market research and competitor analysis. EDUCATION & CERTIFICATION University of Nigeria, Nsukka - Bachelor of Microbiology/Chemistry Mar 2010 - Sept 2015 Digital Witch Support Community, Lagos On Demand I T Support Skills Oct 2023 - Dec 2023 Alison - Customer Service Representative Dec. 2023 - Jan 2024 Alison - Technical Support Specialist Feb 2024 - Present Hubspot Academy - Inbound Sales Rep KEY COMPETENCES ● ● ● ● ● ● ● ● Empathy and Patience. Professionalism and Confidentiality. Excellent Communication Skills. Flexibility and Adaptability. Ability to Multitask. Problem-solving Ability. Time Management and Organizational Skills. Teamwork and Collaboration.