Chioma Obinna

CHIOMA OBINNA -- VIRTUAL ASSISTANT Plot 4346 Senanga, Wuse zone 5, Abuja. SUMMARY Dynamic and results-oriented Virtual Assistant with a proven track record of 5 years in spearheading administrative functions and managing client-centric operations. Adept at seamlessly facilitating internal and external communications, I excel in supporting day-to-day administrative and operational needs through collaborative efforts with C-level executives. My strength lies in aligning business objectives with a comprehensive administrative skill set, resulting in maximum operational impact, time conservation, and heightened efficiency. With a relentless pursuit of excellence, I bring scrupulous attention to detail to every task and possess a remarkable ability to learn swiftly, adapting seamlessly to diverse work cultures. EDUCATION BSc Business Administration Diploma in Business Studies PROFESSIONAL EXPERIENCE TECH-BRIDGE PROPERTIES (REMOTE) VIRTUAL ASSISTANT CORE COMPETENCIES Analytical skills Multitasking Customer service Time and performance management Project Management Strategic Planning Critical thinking Data entry Appointment-setting Excellent verbal and written communication skills Detail oriented Decision-making skills Reliability and resourcefulness Remote teamwork skills Problem-solving Organization Leadership Tech Literacy TECH PROFICIENCY Google Workspace, Microsoft Office, Calendly, Windows, Microsoft Teams, Hootsuite, Zendesk, Slack, Adobe Illustrator, Whatsapp Business, Asana, Grammarly, Trello, Basecamp, Highrise, Freshbooks, DocuSign. July 2020-Nov 2023 Managed phones, and calendars, scheduled appointments, meetings, and conference calls, and arranged all travel plans for the CEO and heads of departments. Participated in a weekly leadership team meeting, generated an agenda, recorded minutes, and followed up on action items, leading to an increased project completion rate of 20%. Edited documents to improve the accuracy of language flow, and readability. Maintained meticulous records of maintenance activities, including work orders and logs. Expertly typed memos, email correspondences, and reports with precision. Documented tenant requests and complaints, ensuring a reference database for swift resolution. Created and managed maintenance schedules with a keen eye for detail. Coordinated seamlessly with technicians to ensure optimal workflow and minimal downtime. Collaborated closely with the business development team, resolving property owner complaints and meeting requests promptly. Processed maintenance requests, assigned tasks to technicians and meticulously monitored progress for timely completion. Led and motivated a team of maintenance technicians, providing guidance and support for a cohesive and productive workforce. Successfully obtained quotes, negotiated contracts, and ensured top-notch quality from third-party service providers. Monitored ongoing projects, proactively addressing concerns and ensuring timely resolution through effective communication. PROFESSIONAL EXPERIENCE VITALITY (REMOTE) June 2017- March 2020 LEAD GENERATION SPECIALIST Provided exceptional customer service while driving lead generation and fostering brand loyalty. Offered clear explanations of charges, billing procedures, and price changes, ensuring customers had a comprehensive understanding. Proactively followed up on customer leads through targeted mail lists and strategic cold-calling efforts. Educated customers about the brand, instilling excitement regarding the company's mission and values. Fostered strong customer relationships by consistently providing excellent support. Maintained meticulous records of sales-related activities and transactions in the company database. Addressed customer complaints and questions promptly, resulting in increased satisfaction. Stayed current on product offerings and promotions, leveraging extensive product knowledge to address customer inquiries and concerns. Collaborated cross-functionally to identify root causes and provide effective solutions to customer service issues. Kept abreast of current and upcoming product and service offerings, ensuring a proactive approach to customer engagement. Handled customer complaints following company procedures, contributing to ongoing process improvement. KEY ACHIEVEMENTS Attained the prestigious "Best Employee Award" in 2020, acknowledging outstanding work ethics and earning consistent 5-star feedback from customers. Successfully managed a team of over 30 employees, demonstrating effective leadership and team management skills. Provided exceptional support to the CEO and co-workers, contributing to a remarkable 15% increase in the overall office efficiency. Introduced a user-friendly electronic filing system, resulting in an 18% reduction in file retrieval time and enhancing organizational efficiency. Improved the appointment system by integrating an interactive calendar, facilitating stress-free appointment scheduling for the CEO and contributing to a 15% increase in administrative support efficiency. INTERESTS Reading, researching, and exercising