Chioma Obinna

I’m a results-driven B2B and B2C sales and customer success professional with over four years of experience helping businesses grow their customer base, increase retention, and drive sustainable revenue, primarily in remote-first environments. My expertise lies in blending human connection with data-driven strategy to turn prospects into loyal, long-term clients.

At Hunter Performance, I was responsible for identifying and qualifying over 150 high-potential B2B leads each month using targeted outreach across phone, email, and LinkedIn. Through consistent execution, I maintained a 30% lead-to-customer conversion rate and booked 15+ qualified meetings weekly. My ability to personalize communications helped boost email response rates to 20% and contributed to a 40% demo-to-close conversion rate. I also played a strategic role by collaborating with marketing and sales leadership to optimize campaigns, which increased MQL-to-SQL conversion by 18%.

Before that, I supported inbound and outbound B2C sales at Briggs Properties, where I increased monthly closed deals by 22% and helped boost platform registrations by 35% through hands-on onboarding. I’m also proud to have earned recognition in three consecutive quarterly reviews for client advocacy and exceeding service-level KPIs.

Earlier in my career at Sketch & Etch (Australia), I acted as the frontline customer support representative, managing custom signage orders, resolving product issues, and coordinating with cross-functional teams. My efforts contributed to a 25% increase in repeat business, a 40% reduction in billing disputes, and a significant improvement in the company’s Google rating from 3.8 to 4.6 stars.

What sets me apart is my proactive approach, CRM discipline (100% data accuracy in Salesforce, HubSpot, and Zendesk), and a genuine commitment to delivering a positive customer journey from first contact through post-sale support. I’ve consistently exceeded KPIs, delivered 90%+ client retention, and contributed to revenue growth quarter after quarter.

• I’m now excited to bring this experience to a dynamic, growth-focused team where I can continue solving problems, building relationships, and driving measurable results. I thrive in remote environments, communicate exceptionally well, and adapt quickly to new tools and challenges. If you're looking for a sales or customer success specialist who delivers both performance and professionalism, I’d love to connect.