Chioma Ngene

NGENE CHIOMA JOY -|-Jos, Plateau State, Nigeria. www.linkedin.com/in/chiomanora | https://chiomangene.my.canva.site/chioma PROFESSIONAL SUMMARY ➢ ➢ ➢ ➢ Over 3 years of experience as an Executive Personal Assistant, and 4 years in customer support. Skilled in managing schedules, coordinating travel, utilizing CRM tools, conducting research, and liaising between stakeholders. Highly organized and an excellent multitasker, proficient in MS Office and various virtual collaboration tools. Dedicated to providing top-notch administrative support with a commitment to excellence. SKILLS Technical Skills ➢ Proficient in email systems and calendar management ➢ Expert in MS Office and Excel for data analysis. Advanced skills in Google Suite and virtual collaboration tools ➢ Skilled in graphic design using Adobe Creative Suite, Photoshop, and Canva Soft skills ➢ Excellent communication and customer service-oriented mindset ➢ Strong organizational abilities and effective multitasking ➢ Professionalism, discretion, and attention to detail ➢ Quick learning, adaptability, and problem-solving skills ➢ Team collaboration and time management EDUCATION B.Sc Geography Ed. University of Jos, Nigeria. 2023 Certificate in Data Analyst 2024 WORK EXPERIENCE Virtual Assistant (Remote) NOLIMITS FURNTURE, ABUJA. ➢ ➢ ➢ ➢ ➢ ➢ ➢ March 2021 – July 2024 Organized communication via emails and phone calls, ensuring all inquiries were addressed promptly and effectively, improving client communication efficiency. Provided customer service as the first point of contact, maintaining contact lists and organizing managers’ calendars for efficient scheduling, increasing client satisfaction rates. Managed various administrative responsibilities, including organizing meetings, travel arrangements, and accommodations for the management team. Conducted market and online research to gather project-relevant information, preparing detailed reports that streamlined administrative processes and reduced research time by 30%. Maintained and updated records and databases, ensuring 100% data integrity and confidentiality. Performed general office duties and ad hoc tasks, contributing to overall team efficiency and effectiveness. Efficiently coordinated schedules handled correspondence, and maintained detailed records, reducing errors by 25%. Customer Service Representative (Remote) April 2020 – July 2024 NOLIMITS FURNITURE, ABUJA ➢ Implemented a real-time tracking system to address shipment delays, resulting in a 40% reduction in customer complaints and a 15% increase in customer satisfaction within three months. ➢ Collaborated with the product development team to simplify the user interface and created tutorial videos, resulting in a 50% reduction in support calls and a 20% increase in customer satisfaction within two months. ➢ Developed and implemented a training program for the support team, resulting in a 25% increase in customer retention and enhanced customer satisfaction within four months. ➢ Implemented a new email management system and trained the team, resulting in a 50% improvement in email response times and a 15% increase in customer satisfaction. VOLUNTEER WORK Lead Generator Sept. 2024 CLINT WATER PROJECT FOUNDATION U.S.A ➢ Created and sent engaging newsletters, significantly boosting funds for the water project. ➢ Researched and generated over 100 high-value leads, securing potential sponsors and partners. ➢ Effectively managed communication efforts, promoting the project's environmental and societal impact.