Chioma Ngene

I’m Chioma Joy, a dynamic and results-oriented Executive Personal Assistant with over three years of high-level administrative support experience and four years in customer support. My career journey has honed my skills in managing schedules, meetings, and travel arrangements, while effectively handling CRM tools and carrying out thorough research.

One of my key strengths is my ability to communicate and coordinate efficiently. At NOLIMITS Furniture, I streamlined communication via emails and phone calls, improving client communication efficiency significantly. I also played a pivotal role in enhancing customer satisfaction by serving as the first point of contact and meticulously organizing managers’ calendars.

In my role as a Customer Service Representative, I implemented a real-time tracking system to address shipment delays, leading to a 40% reduction in customer complaints and a 15% increase in customer satisfaction within three months. Collaborating with the product development team, I simplified the user interface and created tutorial videos that reduced support calls by 50% and boosted customer satisfaction by 20% in just two months.

Beyond my professional roles, I volunteered for Mr. Clint's water project, where I successfully generated leads and supported the project’s outreach efforts. This experience not only underscored my commitment to community service but also enhanced my skills in stakeholder communication and project management.

I pride myself on my ability to handle confidential information with discretion, maintaining professional communication at all times. My proficiency in MS Office, virtual collaboration tools, and CRM software equips me to excel in remote settings, where I can effectively manage tasks independently and ensure data integrity.

I'm passionate about bringing my organizational skills, customer service mindset, and problem-solving abilities to new challenges, always striving for efficiency and excellence. With a B.Sc in Geography Education and a Certificate in Data Analysis, I am well-prepared to contribute to any team and help drive success.

Thank you for considering my application. I look forward to the opportunity to contribute my skills and experiences to your esteemed organization.