Chioma Maryjane Igboaso

Chioma Maryjane I. Abuja, Nigeria PROFILE SUMMARY Virtual Assistant and Operations Specialist with 3+ years of experience helping teams stay organized, streamline workflows, and deliver results efficiently. Skilled in calendar management, email handling, task tracking, and project coordination. Proficient in CRM and project management tools, implementing automation to reduce bottlenecks and improve team productivity. Known for a customer-first mindset, attention to detail, and ownership of operations. CORE COMPETENCIES          Calendar Scheduling & Time Management Email & Inbox Management CRM Tools Project Management Data Entry & Reporting Workflow Automation Task Prioritization & Follow-up Lead Generation Support Communication & Collaboration PROFESSIONAL EXPERIENCE Virtual Assistant & Operations Support Pulse Digital February 2024 – November 2025 Remote  Managed executive calendars, scheduled meetings, and coordinated internal and external communications.  Handled inbox management across email and messaging platforms, ensuring timely responses and follow-ups.  Implemented workflow automation using Google Workspace and CRM tools to improve efficiency.  Tracked tasks, projects, and deadlines in Asana, Trello, and Monday.com to ensure smooth operations.  Prepared reports and documentation for internal teams to maintain clarity and accountability. Customer Service & Operations Support August 2023- January 2024 Digital Support Community Remote  Managed multiple client accounts, resolving inquiries and technical issues efficiently.  Monitored account activity to proactively troubleshoot and escalate potential problems.  Created and updated client documentation, ensuring accuracy and consistency.  Supported internal reporting, dashboards, and metrics tracking for operational improvement.  Provided insights from customer feedback to inform process and product enhancements. Key Achievements  Reduced missed follow-ups and response delays by 25% through structured workflows and automation.  Streamlined task management and calendar coordination for multiple stakeholders.  Improved customer satisfaction while maintaining high operational standards across teams.  Streamlined ticket handling processes, boosting team resolution efficiency by 25%. EDUCATION Bachelor of Science (B.Sc.) in Education Management and Policy Nnamdi Azikiwe University, Awka |2023 CERTIFICATIONS & TRAINING Google Digital Skills IT Program Completion Certificate Digital Skills & Online Courses National Youth Service Corps (NYSC) – April 2025 TECHNICAL SKILLS  Project Management & Task Tracking  CRM & Customer Support Tools  Email & Communication  Video & Collaboration Tools  Basic Automation & Workflow Optimization  Data Monitoring & Reporting SOFT SKILLS  Problem-Solving & Analytical Thinking  Clear Written & Verbal Communication  Organization & Multitasking  Attention to Detail  Accountability & Ownership  Emotional Intelligence & Team Collaboration LANGUAGES English – Fluent