Chioma Maryjane Igboaso

I’m a Customer Support & Operations Specialist with 3+ years of experience helping businesses deliver fast, reliable, and client-focused service. I streamline workflows, manage customer inquiries across email, chat, and phone, and implement tools and automation that improve efficiency and satisfaction.

Key achievements:

Improved response times by 25% through workflow automation

Trained new team members, reducing onboarding time by 20%

Managed high-volume inquiries (50+ daily) while maintaining top client satisfaction

Skilled in CRM tools (Freshdesk, HubSpot, Intercom), project management platforms (Asana, Trello, Monday.com), automation, and lead generation. I thrive in fast-paced environments, combining a customer-first mindset with process optimization to create measurable impact.

Let’s connect if you’re looking for someone who can improve customer experiences, streamline operations, and support teams to deliver results efficiently.