Chioma Kalu

Chioma Kalu Customer Success Manager Profile Details I am a highly experienced Customer Service Representative with a proven track record of success in delivering exceptional customer service. I am skilled in effectively handling customer inquiries, resolving issues and building strong customer relationships. Adept at multitasking and working under pressure to meet tight deadlines. I have strong communication skills, both written and verbal, and ability to effectively communicate with customers and colleagues. Proficient in Microsoft Office and experienced in working in a team environment. I have a BA in English Literature from Abia State University,Nigeria. I am seeking a position as a Customer Care Representative to utilize my skills and experience in providing excellent customer service. Lagos Nigeria Soft Skills: Slack, Hubspot, Google Suite, Calendly, Zoom,Asana. -- Links LinkedIn Skills Active Listening Flexibility and Adaptability Self-motivation Employment History Customer Service Representative at Core Esence(St Michael Supermarket) As a Customer Service Representative at Core Esence(St Michael Supermarket), I provided exceptional customer service to customers. I addressed inquiries, resolved issues, and ensured customer satisfaction. With my strong communication skills and attention to detail, I effectively communicated with customers and provided them with accurate and helpful information. • Provided exceptional customer service to customers, addressing inquiries and resolving issues. • Utilized strong communication skills to effectively communicate with customers and provide accurate and helpful information. • Resolved customer issues and ensured customer satisfaction. • Collaborated with team members to improve customer service processes and procedures. Customer Success Manager at Leverage And Bond Securities Ltd During my time as a Customer Success Manager at Leverage And Bond Securities Ltd, I was responsible for ensuring the success and satisfaction of customers. I worked closely with clients to understand their needs and provide them with the necessary support and solutions. With my strong leadership and communication skills, I effectively managed customer relationships and exceeded their expectations. • Managed customer relationships and ensured their success and satisfaction. • Worked closely with clients to understand their needs and provide them with the necessary support and solutions. Interpersonal Skills Conflict Resolution Critical thinking and problem solving Leadership Skills Problem Solving Time Management Teamwork Ability to Multitask Leadership Effective Time Management Fast Learner Adaptability Computer Skills Ability to Work Under Pressure Exceptional customer service Strong communication skills Customer inquiries • Utilized strong leadership and communication skills to exceed customer expectations. • Collaborated with team members to improve customer success processes and procedures. Education Issue resolution Empathy Languages English BA English Literature, Abia State University Uturu, Nigeria Igbo Courses Hobbies Foundations of Digital Marketing and E-commerce , Coursera Reading,Driving and Cooking February 2024 Customer Relationship Management , Coursera February 2024 Customer Service Fundamentals , Coursera December 2023 Marketing Foundations, Great Learning December 2023 Cold Calling Guide -Master Selling on the phone , Udemy November 2023 IBM Badge, Customer Engagement Specialist December 2023