Chioma Kalu
Customer Success Manager
Profile
Details
I am a highly experienced Customer Service Representative with a
proven track record of success in delivering exceptional customer
service. I am skilled in effectively handling customer inquiries,
resolving issues and building strong customer relationships. Adept at
multitasking and working under pressure to meet tight deadlines. I
have strong communication skills, both written and verbal, and ability
to effectively communicate with customers and colleagues. Proficient
in Microsoft Office and experienced in working in a team environment.
I have a BA in English Literature from Abia State University,Nigeria. I
am seeking a position as a Customer Care Representative to utilize my
skills and experience in providing excellent customer service.
Lagos
Nigeria
Soft Skills: Slack, Hubspot, Google Suite, Calendly, Zoom,Asana.
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Links
LinkedIn
Skills
Active Listening
Flexibility and Adaptability
Self-motivation
Employment History
Customer Service Representative at Core Esence(St Michael
Supermarket)
As a Customer Service Representative at Core Esence(St Michael
Supermarket), I provided exceptional customer service to customers.
I addressed inquiries, resolved issues, and ensured customer
satisfaction. With my strong communication skills and attention to
detail, I effectively communicated with customers and provided them
with accurate and helpful information.
• Provided exceptional customer service to customers, addressing
inquiries and resolving issues.
• Utilized strong communication skills to effectively communicate
with customers and provide accurate and helpful information.
• Resolved customer issues and ensured customer satisfaction.
• Collaborated with team members to improve customer service
processes and procedures.
Customer Success Manager at Leverage And Bond Securities Ltd
During my time as a Customer Success Manager at Leverage And
Bond Securities Ltd, I was responsible for ensuring the success and
satisfaction of customers. I worked closely with clients to understand
their needs and provide them with the necessary support and
solutions. With my strong leadership and communication skills,
I effectively managed customer relationships and exceeded their
expectations.
• Managed customer relationships and ensured their success and
satisfaction.
• Worked closely with clients to understand their needs and provide
them with the necessary support and solutions.
Interpersonal Skills
Conflict Resolution
Critical thinking and problem
solving
Leadership Skills
Problem Solving
Time Management
Teamwork
Ability to Multitask
Leadership
Effective Time Management
Fast Learner
Adaptability
Computer Skills
Ability to Work Under
Pressure
Exceptional customer service
Strong communication skills
Customer inquiries
• Utilized strong leadership and communication skills to exceed
customer expectations.
• Collaborated with team members to improve customer success
processes and procedures.
Education
Issue resolution
Empathy
Languages
English
BA English Literature, Abia State University Uturu, Nigeria
Igbo
Courses
Hobbies
Foundations of Digital Marketing and E-commerce , Coursera
Reading,Driving and Cooking
February 2024
Customer Relationship Management , Coursera
February 2024
Customer Service Fundamentals , Coursera
December 2023
Marketing Foundations, Great Learning
December 2023
Cold Calling Guide -Master Selling on the phone , Udemy
November 2023
IBM Badge, Customer Engagement Specialist
December 2023