Chioma Kalu

I have successfully increased the rate of customer satisfaction and retention for brands as a professional Customer Service representative with over 10 years in customer relationship management,complaint management,phone support,email support and online chat support. 

I am committed to providing exceptional

support and guaranteeing customer satisfaction and loyalty. 

I am a self motivated and innovative professional with a knack for problem solving. I am organized and detail oriented. I am a team player and open to learning new things.

🔻I have experience with live chat support and I am proficient using the following tools:

Hubspot

Zendesk

Asana

Slack

Trello

Google Suite

Fresh Desk

🔻I am a fast learner and quite eager to learn and use more tools.

🔻Ability to quickly learn and adapt to new processes, products and technology.

🔻As a customer-centric professional,i am committed to delivering top-notch support,going above and beyond expectations. 

🔻I am committed to ensuring customer satisfaction.

🔻I love people and love helping out 

Certificates

: Customer Success Advanced Concepts

: Foundations of Digital Marketing and 

 E-commerce 

: Customer Relationship Management 

: Customer Service Fundamentals 

: Artificial Intelligence for Beginners 

: Roles and Responsibilities of a Virtual 

 Assistance 

: Marketing Foundations

: Cold Calling Guide- Master Selling on the phone.

Let's work together and build lasting customer relationships with your audience.

Send me an invite to discuss how my experience can help you achieve your customer support goals.