Chioma Idika

. CHIOMA O. IDIKA Data Entry Expert Address: Umuobia Estate Umuahia, Nigeria. PMB 7103 LinkedIn: linkedin.com/in/chiukpai Phone:- Email:-SUMMARY • • Productive and efficient data entry expert with years of experience in data organization, proofreading, word processing, and also delivering quality data entry projects on time, often ahead of schedule. A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results Skills Attention to detail Excellent Problem-solving Excellent Microsoft skills Very Good Communication skills Excellent High level of accuracy Excellent Critical Thinking Very Good Work History 2020/11 HEAD EXAMINATIONS AND RECORDS DEPARTMENT (Data Entry) -Current MADONNA COLLEGE OF HEALTH TECHNOLOGY OLOKORO UMUAHIA • • • • Developed and created the first database for student results using Microsoft Excel. Analyzed all submitted results from Heads of departments, and accurately entered all scores recorded by each student in the database. Followed confidentiality regulations to maintain privacy for both student results and staff records. Completed data entry tasks with accuracy and efficiency. Scanned documents and saved them in the database to keep records of essential organizational information. • • • Entered numerical data into databases with speed and accuracy Sorted documents and maintained an organized filing process. Used coordination and planning skills to achieve results according to schedule. • 2018/09 CUSTOMER SERVICE EXECUTIVE 2020/10 UNION BANK OF NIGERIA • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Provided company information and policies to customers on inquiry and answered questions via phone, email and online chat. • Educated customers on the company’s products and services, and offered advice and assistance while paying attention to special needs or wants. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving complaints. • Showed empathy and remorse to pacify angry and difficult customers while paying rapt attention to their complaints and following up for prompt resolution. • Assessed customer service trends and evaluated complaints to determine areas in need of enhancements. • Attended to other duties including selling and upselling of the banks products and services. 2017/03 LOAN PROCESSOR 2018/08 UNION BANK OF NIGERIA Assessing and evaluating applicants’ creditworthiness based on information they provide through credit scoring platforms. Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment. Collaborated with team members to achieve target results. Upheld complete confidentiality of all submitted information according to release guidelines. Prepared documents for underwriting from the client’s income statement, credit report, and other information. • • • • • Education 2021/01 Mini MBA: Innovation, Growth, and Digital Execution. 2021/06 Institute (Virtual Learning) 2008/11 2012/11 Tekedia B.Sc. Economics Ebonyi State University Abakaliki - Nigeria Affiliations  Member Institute of Humanitarian Studies and Social Development.  Member Nigerian Institute of Management.  Student Member Chartered Insurance Institute of Nigeria Certifications - ALX Virtual Assistant program. Google Data Analytics (Coursera) Successful Negotiations, Essential Strategies, and Skills (Coursera) Customer Service Training. (Coursera) Professional Conduct and Ethics Certification (Chartered Institute of Bankers in Nigeria) Proficiency in Management (Chartered Institute of Management) Interests Data Analytics Cyber security Financial Analysis Risk Management