Chioma Idika

Chioma is a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I am also committed to maintaining professional relationships to increase profitability and drive business results. I have 3 years experience working with a commercial bank as a customer service executive and a sales executive.

Over the years, I have perfected my customer relationship management and complaint resolution abilities with a specialty in dealing with difficult and angry customers and also handling resolutions promptly. I am a consistent and capable problem solver skilled at making sure every customer that I attend to gets excellent service and becomes a returning customer.

In my previous role, I contributed problem-solving, innovative ideas, excellent customer service, and quality assurance toward team efforts and business improvements, this resulted in customer retention which directly increased the bank’s profits. I am progressive-minded and in tune with new developments and can work efficiently with most tools like Ms. word, Excel, Google space, Outlook, and other CRM tools, however, I am always open to learning any tool that’s required to get the job done faster and more efficiently to aid customer satisfaction.

Asides from being an analytical and critical thinker, I also possess soft skills such as paying attention to detail, high accuracy level, effective oral and verbal communication, Time management skills and being a good team player who enjoys collective brainstorming sessions that will lead to achieving common goals. 

If you are seeking for a self motivated customer service specialist to give your clients great satisfaction and quality customer experience then i's be glad to be on your team.