CHIOMA CONFIDENCE MATTHEWNZEJI
Data Entry Specialist | CRM & Administrative Support
Address: Lagos, Nigeria |
Email:-
LinkedIn | Portfolio
Professional Summary
Detail-oriented Data Entry Specialist with 5+ years of experience in high-volume data
handling across administrative, sales, and healthcare settings. Adept at using Excel, Google
Sheets, and CRMs (HubSpot, Zendesk) to manage 1,500+ records monthly with 98%+
accuracy. Known for speed (65+ WPM), precision, and process consistency in remote roles.
Core Competencies & Tools
➢ Data Entry & Admin Skills:
High-volume data input, record management, online forms, data validation,
spreadsheet formatting, billing reconciliation, document archiving, and file
organization.
➢ Technical Tools & Software:
MS Excel (formulas, sorting, pivot tables), Google Sheets/Docs/Drive, CRM
platforms (HubSpot, Zendesk, Intercom, Freshdesk), task managers (ClickUp, Trello,
Asana, Monday.com), automation (Zapier), OCR/PDF tools (Adobe Acrobat, PDF
Escape).
➢ Soft Skills & Attributes:
Typing speed: 65+ WPM (98% accuracy), attention to detail, confidentiality, time
management, consistency, strong communication, and problem-solving.
Professional Experience
Data Entry & Support Assistant
Digital Witch Support – Remote | Jan 2023 – Present
➢ Enter and maintain accurate customer data across CRM systems (Zendesk,
Freshdesk), averaging 500+ records monthly
➢ Generate and audit ticket logs and support documentation, identifying and correcting
data inconsistencies
➢ Automate routine data tasks using Zapier, reducing manual errors and saving 5+ hours
weekly
➢ Collaborate with internal teams to streamline record workflows and flag data gaps
Sales & Data Entry Support | Plus Tenders — REMOTE
October 2024 – June 2025 (Contract)
➢ Managed and updated proposal, contract, and client onboarding records for a
UK-based healthcare consultancy
➢ Cleaned and organized client data for over 100 accounts using Google Sheets and
CRM platforms
➢ Compiled weekly reports and formatted tender documents for submission
➢ Ensured data integrity and compliance with contract timelines
Data Entry & Fulfillment Assistant
247Beauty – Remote | Jan 2020 – Dec 2022
➢ Processed and logged over 1,500 product and billing records monthly using internal
systems and spreadsheets
➢ Entered and tracked customer inquiries, order statuses, and returns in CRM databases
➢ Maintained invoice accuracy and resolved discrepancies in billing documentation
➢ Assisted in onboarding 2 new team members by training them on CRM navigation
and record-keeping standards
Administrative/Data Entry Clerk
Rosewill Enterprises (Cadbury CBP) – Nigeria | Jan 2016 – Dec 2020
➢ Digitized and recorded client and healthcare service data with 95%+ accuracy
➢ Logged product orders and updated transaction records in internal databases
➢ Scanned and archived physical records into searchable digital formats
➢ Supported internal reporting by consolidating spreadsheets and customer service logs
Education
Higher National Diploma (HND), Biochemistry
Federal Polytechnic Nekede, Nigeria | 2021
Certifications
➢ Virtual Assistant (Admin & CRM Support) – ALX Africa
➢ Data Analyst Training – Cadbury Nigeria PLC
➢ IT Support Certification – Digital Witch Community
Typing Speed
65+ WPM | 98% Accuracy
Languages
➢ English: Fluent
German: Beginner
Volunteer Experience
Red Cross Nigeria – Volunteer
Logged emergency activity reports and assisted in digitizing first aid training records.
WhatNext Africa – Mentor & Facilitator
Delivered training sessions on digital organization, data entry fundamentals, and career
readiness for school-leavers.
