Chioma Confidence Matthewnzeji

Hi there! I am Chioma, a Support Specialist and Virtual Assistant who can also collaborate on automation for smoother workflows.

As the Company thrives, and you're busy serving your clients, support tickets, schedules, and admin tasks shouldn't slow you down.

Let’s be real: your business doesn’t need more chaos. It needs systems that talk to each other, clients who feel heard and cared for, and a virtual assistant who gets it done efficiently.

That’s where I come in.

I support SaaS companies, entrepreneurs, and small teams by handling customer support, managing back-end tasks, and building out systems that streamline operations. Whether it’s multichannel support, CRM management, or automating recurring tasks. I help you save time, reduce errors, and improve the customer experience.

💻 What I bring to the table:

✔️ Proactive and friendly multichannel customer support (chat, email, social, phone)

✔️ CRM setup and optimization (Zendesk, Freshdesk, HubSpot, Intercom, Salesforce)

✔️ Calendar + email management (Google Workspace, Outlook, Calendly)

✔️ Workflow automation with tools like Zapier, Airtable, Notion & Make

✔️ Clear documentation, SOPs, and onboarding workflows

✔️ Tech troubleshooting, inbox cleanups, and system audits

✔️ Entry-level bookkeeping, inventory, and admin support

✔️ Collaboration with tech or ops teams to build a more efficient backend

🛠 Tools I’m fluent in:

Slack, Trello, Asana, ClickUp, Zendesk, Freshdesk, Intercom, HubSpot, Notion, Airtable, Zapier, Google Workspace, Calendly, Stripe, and more.

🎯 My approach:

I don’t just "do the tasks." I look for ways to optimize and automate your workflow, support your customers with empathy, and make your systems run smoother, without adding complexity.

Whether you're looking for someone to take support off your hands or help streamline your team’s backend, I’m your go-to.

Need a self-starter who thrives on clarity, calm, and customer-first service? Let’s talk.