Chioma

Chioma Rita Nwugo Airbnb Co-host | Property Manager | Virtual Assistant 📧 http-| LinkedIn: https://www.linkedin.com/in/chiomanwugo Professional Summary ● Delivering seamless, unforgettable guest experiences as an accomplished Airbnb Co-host, Property Manager, and Virtual Assistant, having successfully co-hosted up to 10 properties in Lagos within just over a year. ● Optimizing listings, managing end-to-end operations, and resolving guest concerns with precision and empathy. ● Driving 5-star guest satisfaction, boosting property performance, and providing super-responsive communication that fosters trust and loyalty. ● Currently managing 5 active Airbnb properties with a proven track record of delivering consistent operational excellence. Core Competencies • Airbnb Listing & Optimization Responsiveness • Guest Experience Management Coordination • Guest Communication & • Booking Management & Calendar • Housekeeping & Maintenance Coordination • Performance Analytics & Reporting • Conflict Resolution & Problem-Solving • Revenue Management & Pricing Strategy • Trustworthiness & Accountability Coordination • Local Vendor & Service Professional Experience Airbnb Co-host & Property Manager, Elite Cottage May, 2025 - Present ● Responding promptly to guest inquiries across multiple platforms, maintaining an average response time of under one hour to maximize guest satisfaction and secure bookings. ● Optimizing property listings with engaging descriptions, competitive positioning, and high-quality visuals to boost visibility and drive occupancy. ● Regulating and adjusting pricing strategies using market trends, competitor analysis, and seasonality insights to increase revenue and maintain competitiveness. ● Resolving guest concerns and conflicts swiftly and professionally, ensuring seamless guest experiences and protecting the property’s reputation. ● Driving consistent 5-star guest reviews through exceptional service delivery, attention to detail, and personalized guest care. ● Coordinating check-in and check-out logistics to ensure smooth guest transitions and timely property readiness. ● Collaborating closely with property owners by providing regular updates on booking performance, guest feedback, and property status. ● Monitoring key performance metrics to identify improvement areas and proactively enhance guest satisfaction and booking frequency. Airbnb Host, Brilion Apartments July 2024 – Present ● Initiated and secured property owner’s approval through a strategic phone call, successfully obtaining permission to list her apartments on Airbnb. ● Collected and curated appealing, high-quality apartment photos provided by the property owner to optimize the visual impact of the Airbnb listings. ● Created and set up secure payment methods to enable seamless and timely payment processing for bookings. ● Function as a dedicated co-host, managing guest inquiries, bookings to ensure a smooth, guest-centered experience. ● Collaborate consistently with the property owner, providing real-time updates, booking performance reports, and guest feedback to strengthen partnership and transparency. ● Proactively follow up with guests to encourage positive reviews, driving 5-star ratings and enhancing the property’s credibility on Airbnb. Airbnb Co-host, Rhuume Apartments October 2024 - March 2025 ● Managed guest inquiries with rapid, friendly, and professional responses, maintaining an impressive response time that boosted booking conversions. ● Optimized Airbnb listings to maximize property visibility, attract ideal guests, and increase occupancy rates. ● Regulated dynamic pricing strategies by analyzing market trends and competitor rates to maximize revenue and maintain competitiveness. ● Resolved guest issues and concerns swiftly, ensuring smooth, memorable guest experiences and safeguarding the apartment’s reputation. ● Drove 5-star guest reviews by delivering top-notch hospitality and creating seamless stays that exceeded expectations. ● Provided regular performance updates and actionable insights to the property owner, fostering trust and transparency. ● Oversaw end-to-end booking processes, ensuring timely confirmations, smooth check-ins, and hassle-free check-outs. Education Virtual Assistance -ALX Africa September 2024 July – Short-Term Rental & Property Management - Digital Hospitality Hub May – June 2024 Bachelor of Arts in English and Literary Studies- Alex Ekwueme Federal University, Ndufu-Alike September, 2014 – August, 2018 Portfolio ● https://www.airbnb.co.uk/rooms/-?viralityEntryP oint=1&s=76 ● https://www.airbnb.co.uk/rooms/-?viralityEntry Point=1&s=76 ● https://www.airbnb.co.uk/rooms/-?viralityEntryP oint=1&s=76 ● https://www.airbnb.co.uk/rooms/-?viralityEntryP oint=1&s=76 Certifications ● Virtual Assistant Training – ALX Africa https://drive.google.com/file/d/1sOE3NopGPIlw9QLw_UiruiUZvKG_QxO0/vie w?usp=drivesdk ● Short-Term Rental Management – Digital Hospitality Hub https://drive.google.com/file/d/1FWWLpyz9Qt_oJR9JsU_e8cz1kv5EOD3/view?usp=drivesdk Interests ● Real Estate and Property Management Trends ● Hospitality and Exceptional Guest Experiences ● Short-Term Rental Market Innovations