With extensive experience across FMCG, courier, and education consulting sectors, I am passionate about customer service, especially through virtual communication tools. My hands-on knowledge of virtual CRM tools positions me well to enhance customer interactions and streamline processes.
My expertise includes:
- Team Building: I have successfully led and motivated teams to achieve high performance.
- Administration & Leadership: I excel in managing administrative tasks and leading teams to meet organizational goals.
- Project Management: I am skilled in project planning, initiation, and execution, both independently and collaboratively, ensuring projects align with service level expectations.
- Sales & Customer Relationship Management: My experience in sales and managing customer relationships has honed my ability to address and resolve customer needs effectively.
- Listening & Volunteering: I actively engage in volunteering efforts, including medical outreach and support for underserved communities, reflecting my commitment to service and empathy.