Chinwendu Marybaptista Nwachukwu

CHINWENDU MARYBAPTISTA NWACHUKWU Graduate Electrical Electronic Engineering||Technical Analyst|| Graphic Designer Tel: - Email:-| https://www.linkedin.com/in/chinwendu-nwachukwu- SUMMARY • Results-oriented Electrical and Electronic Engineering graduate with diverse experience • Proficient in technical analysis, sales/marketing, engagement/reconciliation, project management, and graphic design • Skilled in revenue protection, sales/marketing, and data analysis, committed to driving efficiency andachieving organizational objectives. Education Business Administration (MBA Management) University of Nigeria Nsukka Awarded June 2024 Postgraduate Diploma - Electrical Electronic Engineering Technology Federal University of Science and Technology Owerri Awarded July 2021 Higher National Diploma - Electrical Electronic Engineering Technology Federal Polytechnic Nekede Owerri, Imo State Awarded October 2015 Ordinal National Diploma - Electrical Electronic Engineering Technology National Metallurgical Training Institute, Onitsha, Anambra State Awarded December 2011 PROFESSIONAL EXPERIENCE HIGHLIGHTS: Sales / Marketing Executive || Plus Tenders (Remote) (March 2024 – Current) • Developed comprehensive marketing and sales strategies to drive business growth, resulting in a notable increasein leads and closed deals. • Conducted extensive research on competitors' products and services, enabling informed decision-making andstrategic positioning in the market. • Successfully managed budget and time constraints while ensuring the achievement of sales targets, leading toenhanced profitability and sustainable growth. • Demonstrated ability to effectively communicate with customers and colleagues, both verbally and in writing, ensuring clarity and professionalism in interactions. • Capable of quickly mastering diverse processes and technologies, while maintaining a high level of energy and motivation, enabling efficient handling of various tasks and serving a wide range of clientele. Sales Engineer || Port Harcourt Electricity Distribution Company (Feb 2022 – Current) • Developed and executed strategic sales and marketing plans for major accounts, resulting in a consistent increasein sales revenue by 200% annually. • Established and maintained strong relationships with key decision-makers, facilitating smooth negotiations and dealclosures, contributing to a 50% increase in client retention. • Implemented efficient customer database management systems, improving data accuracy andaccessibility, streamlining sales processes, and reducing administrative errors by 30%. • Played a pivotal role in coordinating resources for sales campaigns, ensuring optimal utilization and alignment withbusiness objectives, resulting in a 100% increase in campaign effectiveness. • Successfully identified and disconnected illegal energy consumers, resulting in a significant reduction in revenuelosses and improved compliance with regulations. Engagement / Reconciliation Officer || Port Harcourt Electricity Distribution Company (Feb 2019 – Jan 2020) • Led establishing and managing Community Resilience Networks (CRNs), fostering collaboration among stakeholders and improving conflict resolution capabilities in target communities. • Developed and delivered training programs on conflict resolution and peacebuilding, empowering communitymembers and enhancing social cohesion, leading to an 80% reduction in conflict incidents. • Facilitated effective communication channels within communities, promoting information-sharing and timelydissemination of critical updates, contributing to enhanced community engagement and trust. • • Conducted thorough conflict assessments and analyses, identifying key triggers and dynamics, informing targetedintervention strategies and preventive measures, resulting in improved conflict management outcomes. Collaborated closely with local authorities and NGOs, leveraging partnerships to maximize resources and supportfor conflict mitigation and reconciliation efforts. Customer Care Officer || Port Harcourt Electricity Distribution Company (May 2018 – Feb 2019) • Ensured prompt handling of all customer service requests, resulting in high levels of customer satisfaction andloyalty. • Resolved service problems efficiently by identifying root causes and implementing effective solutions, contributingto improved service delivery and customer retention. • Collaborated with cross-functional teams to identify customer needs and recommend potential services, enhancingoverall customer experience and brand perception. • Addressed billing inquiries and high bill complaints, providing comprehensive support and resolution. Technical Analyst || Port Harcourt Electricity Distribution Company (Apr 2017 – Apr 2018) • Spearheaded the analysis and reporting of technical performance data, providing actionable insights to driveoperational efficiency and performance improvements across multiple departments. • Developed and implemented performance review processes, facilitating data-driven decision-making and accountability at all levels of the organization, resulting in a 90% increase in operational effectiveness. • Played a key role in developing and analyzing performance models, enabling accurate forecasting and resource allocation, contributing to optimized workflow management and cost savings. • Generated customized reports and conducted data analysis for management and stakeholders, providing comprehensive insights into technical operations and areas for improvement. • Ensured compliance with quality management systems and occupational health & safety regulations, mitigatingrisks and ensuring adherence to industry standards and best practices. • Provided comprehensive technical analysis and reporting on injection substation operations, enabling proactive maintenance and optimization of electrical facilities. PROFESSIONAL DEVELOPMENT Community Management || Live Your Dream Africa Product Design (UI/UX Developer) Upskill 24 Artificial Intelligence and Career Essentials (AiCE) || ALX Africa Data Analysis Software Engineering (Backend Developer) || ALX Africa Social Media Marketing || Semrush Academy Customer Service Fundamentals || Coursera Project Management Professional || British Project Management Academy Health, Safety & Environment (1, 2, 3) || British International Safety Organization Desktop Publisher || Systematic Learning Centre Microsoft Offices (Word, Excel, PowerPoint & Access) and Internet Package || Creative Foundation Nigeria AutoCAD, CorelDraw, Graphic Designer, internet applications, Google suite - PROFESSIONAL CERTIFICATIONS Institute of Electrical Electronic Engineering (IEEE) (Student Membership) Nigeria Institute of Management (NIM) Rahn Wesley Institute of Management (RWIM) - CORE COMPETENCIES Communication | Attention to Details | Strategic Direction | Resource Management | Critical Thinking | Technical Analyst | Stakeholder Management | Successful Change| Team Player | Conflict Resolver| Customer Relationship | IT Support |