Chinwendu Beauty Kalu
Email:-Phone Number: -
LinkedIn: https://www.linkedin.com/in/chinwendubeauty/
Portfolio: https://chinweva.my.canva.site/
SUMMARY
I am a proactive and detail-oriented Virtual Assistant with over a year of experience in
administrative support, data entry, and customer service. With a background in statistics
and a passion for accuracy, I excel in managing workflows, streamlining processes, and
fostering clear client communication. I am skilled in tasks like email and calendar
management, research, and transcription, and I enjoy using my organizational skills to help
businesses operate smoothly. My adaptability, focus on growth, and dedication to
supporting others make me a reliable and resourceful team player.
EXPERIENCE
Virtual Assistant (customer support)
Jumia Store
August 2022 - August 2024
● Actively monitor project progress, providing clients with regular and clear status
updates to ensure transparency and alignment
● Handled data entry tasks efficiently while ensuring the accuracy of
information
● Coordinated external communication and efficiently handled customer inquiries,
improved response time by 30%
Virtual Assistant Internship
Daniekeys Tech Hub
November 2024 - December 2024
● Utilized Microsoft Office Suites and Google Workspace to create and manage
spreadsheets, documents, and presentations, enhancing document quality and
accessibility.
● Manage executive travel itinerary. including scheduling investor meetings and
creating detailed plans for trips
● Provided administrative support by managing executive calendars, scheduling
meetings, tracking monthly expenses, and ensuring operational efficiency.
Customer Representative
OfixBase Enterprise
August 2020 - March 2021
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Maintained accuarate records of daily sales transactions.
Regularly updated and verified the accuracy of the record.
Provided prompt and accurate responses to customer inquiries
Resolved customer complaint efficiently, ensuring satisfaction.
ACHIEVEMENT
● Successfully increased client sign-ups for our program at Lianchi Concept from 9
to 32, representing a remarkable growth of over 255%.
● Efficiently monitored the entire order process, from placement to delivery,
significantly reducing delivery issues, including failed deliveries and orders being
sent to the wrong recipients.
EDUCATION
National Diploma, Statistics
Yaba College of Technology
2021 - 2023
SKILLS
● Software proficiency: Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook),
Google Workspace ( Doc, Sheets, Slides, Gmail), Capcut, Canva, Calendly.
● Project management: Asana, Trello, Monday.com, Clickup
● Team Collaboration: Slack, Google Meet, Zoom
SOFT SKILLS
● Communication: Verbal and written communication skills.
● Organizational Skills: Strong organization and time-management skills
CERTIFICATION
● Certification in Virtual assistant: ALX Certified
● Virtual Assistant Mentorship Program: Daniekeys Tech Hub Certified
