Chinonyerem Umeoke

CHINONYEREM UMEOKE Virtual Medical Assistant & Receptionist · Licensed Pharmacist · Remote Healthcare Support - HIPAA Certified Available: U.S. Business Hours (EST / CST / PST) · Full-Time or Part-Time Remote · 100+ Appts / Month · 0 Scheduling Errors (9 months) · 98% Documentation Accuracy · 22% Fewer Claim Denials Detail-driven Medical Virtual Assistant and licensed Pharmacist with 3+ years of remote experience supporting U.S.-based telehealth, primary care, behavioral health, and specialty healthcare practices. Delivers 98% documentation accuracy, 30% faster prior authorization turnaround, and zero scheduling errors across 100+ monthly patient appointments. Skilled across the full scope of remote medical administrative and clinical support, including EHR documentation, prior authorization, patient triage, insurance verification, appointment scheduling, care coordination, referral management, medication reconciliation, RCM, and HIPAA-compliant patient communication. Proficient in TherapyNote and five additional EHR platforms. Brings the clinical depth of a licensed pharmacist to every patient interaction and documentation workflow. Works independently, adapts quickly to new systems, and thrives in fast-paced remote healthcare environments. CORE COMPETENCIES Inbound Call Handling (VoIP / Zoom, Phone) | Appointment Scheduling & Calendar Support | Insurance Verification & Patient Intake | Multi-Client Front Office Support | EHR / EMR Documentation | Patient Portal Administration | Prior Authorization | HIPAA Compliance & Confidentiality | Online Scheduling Systems | Zoho & Google Workspace Proficiency | Remote Team Collaboration SYSTEMS & PLATFORMS Zoom Phone (VoIP) | Zoho Apps | Google Workspace | Athenahealth | TherapyNotes | DrChrono | Optimantra | Epic | Availity | Microsoft Office | Slack | Calendly | Microsoft Teams PROFESSIONAL EXPERIENCE Virtual Medical Assistant & Receptionist - Remote Contract Jan 2026 - Present The MedVA Launchpad · •​ Answer inbound calls professionally on behalf of multiple U.S. medical clients using VoIP systems, including Zoom Phone, handling appointment requests, patient inquiries, insurance questions, and general front office support across concurrent accounts, maintaining a calm, professional demeanour and 100% HIPAA compliance throughout. •​ Schedule 100+ monthly appointments across multiple providers using EMR calendaring and online scheduling tools, achieving zero double-booking errors over 9+ months through proactive calendar management, patient confirmation workflows, and seamless coordination across all active client accounts. •​ Perform insurance verifications and patient intake for 50+ patients daily, confirming eligibility, benefits, copays, and authorisation requirements via Availity and payer portals, accurately entering all data into EHR systems, and reducing claim denials by 22% through meticulous same-day verification. •​ Maintain 98% EHR documentation accuracy, adapting quickly to each client's platform and workflows, cutting documentation errors by 40%, and producing consistently audit-ready records across all client accounts. Clinical Pharmacist · Patient-Facing Front Office & Clinical Support 2022 – 2025 Medplus Pharmacy · Community & Clinical Practice •​ Managed high volumes of daily inbound patient and provider calls and walk-in inquiries, answering medication questions, processing refill requests, coordinating with physicians, and resolving insurance issues with professionalism and efficiency in a fast-paced, high-pressure front-facing environment. •​ Coordinated prescription processing, prior authorisations, and insurance verifications for 40+ patients weekly, ensuring accurate documentation, resolving payer discrepancies, and reducing patient medication access delays by 24% through organised, detail-oriented workflows. •​ Educated 40+ patients weekly on medications, treatment protocols, and care plans, delivering clear, empathetic communication across a diverse patient population and contributing to a 15% improvement in patient satisfaction scores. •​ Collaborated with physicians, nurses, and clinical care teams to resolve discrepancies, support patient care plans, and maintain accurate records, reducing medication-related errors by 32% and adverse events by 20% through rigorous documentation and proactive cross-team communication. EDUCATION & CERTIFICATIONS Degree: Bachelor of Pharmacy (BPharm) Certification: Certified Medical Virtual Assistant (CMVA) Compliance: HIPAA Compliance Certified