Chinonyerem Umeoke

As a proactive and service-driven Customer Support Specialist, Admin Virtual Assistant, and Healthcare Professional, I specialize in delivering high-quality customer, patient, and admin support across healthcare, technology, hospitality, and corporate environments.

With a strong customer support foundation, I excel at resolving inquiries, managing CRM platforms, and providing clear, empathetic communication via email, chat, and phone. Backed by a healthcare and pharmacy background, I bring medical virtual assistance capabilities, including patient coordination, documentation management, appointment scheduling, and accurate health-related communication.

I also support sales and account functions through upselling, follow-ups, and relationship coordination.

Proficient in Microsoft Office, Google Workspace, HubSpot, Zendesk, Freshdesk, Intercom, and other remote collaboration tools, I am committed to professionalism, accuracy, and consistently exceptional service delivery.

Key strengths:

•Expertise in customer support, admin virtual assistant services, and multi-channel communication.

• Strong healthcare and pharmacy foundation supporting medical virtual assistance and patient coordination.

• Proficient in CRM and support platforms, including HubSpot, Zendesk, Freshdesk, and Intercom

• Skilled in appointment scheduling, documentation management, and data handling.

• Experience supporting sales activities through follow-ups, upselling, and client relationship coordination.

• Strong written and verbal communication with a customer-first, empathetic approach.

• Highly organized, detail-oriented, and effective in remote, fast-paced environments.

I am committed to leveraging my customer support expertise, healthcare knowledge, and virtual assistance capabilities to help organizations deliver outstanding service, efficient operations, and positive customer and patient experiences.