Chinonyerem Umeoke

I am a Medical/Healthcare Virtual Assistant and licensed Pharmacist with hands-on experience supporting healthcare practices remotely. I combine the clinical knowledge of a pharmacy professional with the operational precision of a front-desk specialist, giving the practices I support a VA who doesn't just complete tasks, but genuinely understands the healthcare environment in which those tasks exist in.

My core expertise covers the full scope of medical administrative support: patient appointment scheduling, insurance verification and eligibility checks, EMR and EHR documentation, prior authorization submissions, care coordination, patient intake, and HIPAA-compliant communication across multiple channels. I have managed high-volume workflows for multi-provider telehealth and primary care clinics, consistently maintaining a 98% documentation accuracy rate while reducing claim denials by 22% and cutting prior authorization turnaround times by 30%.

I am proficient in a wide range of EMR platforms, including but not limited to Athenahealth, TherapyNotes, DrChrono, Optimantra, and Epic, and I adapt quickly to new systems and clinic-specific workflows. I work entirely remotely, I'm fully equipped with a reliable home office setup, and am comfortable supporting healthcare practices across all time zones.

Here is what working with me looks like in practice:

Accuracy you can rely on: I review every patient file, insurance record, and clinical document with precision. Errors get caught before they reach providers, billers, or patients.

Schedules that run smoothly: I coordinate appointments, send confirmations, manage cancellations, and keep provider calendars fully optimised so clinicians spend their time on care, not admin.

Insurance and authorizations handled end-to-end: From eligibility verification to prior auth submissions, I manage the full cycle with clean coding and proactive follow-up that keeps approvals moving.

Communication that represents your practice well: Whether I am handling inbound patient calls, responding to portal messages, or coordinating with specialists and facilities, I communicate with warmth, professionalism, and clinical awareness.

HIPAA compliance, always: Patient privacy and data security are non-negotiable. I maintain 100% compliance across every platform and communication channel I manage.

I take pride in being the kind of VA that practices come to rely on, not just for completing tasks, but for thinking ahead, flagging issues early, and keeping operations running without the provider having to follow up.

If you are looking for a dependable, clinically informed, detail-driven Medical VA who is ready to integrate into your team from day one, I would love to connect.